Senior Program Manager, Diversion Initiatives

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO 25 days

Holidays

Retirement 403b

Job summary

CASES in New York City seeks a Senior Program Manager, Diversion Initiatives, to lead pretrial and diversion programs and coordinate among nonprofit providers, city agencies, and community stakeholders. This role focuses on reducing jail involvement while ensuring supportive services and program integrity.

Under the supervision of MOCJ leadership, you will develop metrics, guide policy communications, and implement new interventions to meet diversion needs.

Qualifications

• BA in a relevant field required; Master’s Degree preferred.
• Minimum four years of full‑time professional experience in criminal justice, social services, or related field.

Responsibilities

• Oversee pretrial and diversion programs and coordinate among non‑profit providers, system stakeholders, and city agencies.
• Cultivate relationships with government agencies, nonprofits, prosecutors, defense attorneys, judges, and impacted communities.
• Facilitate stakeholder meetings to improve programs and outcomes.
• Develop quantitative and qualitative performance metrics for program oversight and communications.
• Assist in developing new interventions addressing unmet diversion needs.
• Track program outcomes with data reporting templates in collaboration with MOCJ Research.
• Manage communications and provide administrative support as needed.

Skills

Project management

Stakeholder management

Data reporting

Policy communication

Analytical skills

Education

Bachelor's degree

Master's degree preferred

Job description

Job Title: Senior Program Manager, Diversion Initiatives

Job Summary: The mission of the Center for Alternative Sentencing and Employment Services (CASES) is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. In a joint effort to accomplish this mission, CASES & the NYC Mayor’s Office of Criminal Justice (MOCJ) are seeking a highly motivated, detail-oriented Senior Program Manager with excellent communication and analytical skills. Under the supervision of the Executive Director of Diversion and Transition Initiatives at MOCJ, the Senior Program Manager will aid MOCJ in the development, implementation, and oversight of a diverse portfolio of pretrial and diversion programs aimed at safely reducing the jail population and providing necessary supports to prevent future involvement in the criminal justice system.

Salary: The salary range for the role is $85,000.00-90,000.00 per year. Commensurate with experience within the range above.

Shift Hours: This position is full‑time Monday through Friday from 9:00am to 5:00pm with options for limited flexible hours.

Location Address: 1 Centre Street, Room 1012, New York, NY 10007. The worksite is easily accessible by public transit.

Workplace Flexibility: As required by MOCJ. Travelrequired.

What You Will Be Doing:

• Managing pretrial and alternative to incarceration programs, including the continuous management of and coordination among non‑profit provider organizations, system stakeholders, and other city agencies to ensure smooth operation of programs.
• Cultivating and maintaining excellent relationships with stakeholders from City and State government agencies, non‑profit organizations, prosecutors, defense attorneys, judges, and directly impacted individuals and communities.
• Facilitating meetings with diverse stakeholders to continually improve and enhance programs.
• Work with MOCJ in developing quantitative and qualitative performance metrics for effective program oversight, quality assurance, policy decisions, and internal and external communications.
• Work with MOCJ’s Policy and Justice Operations Department, and under the direction of the ED of Diversion and Transition Initiatives, assist in developing and implementing new interventions to address unmet diversion needs of people with open criminal legal system cases.
• Implementing along with MOCJ Research, quantitative and qualitative data reporting templates track program outcomes.
• Implementing data practices with service provider organizations including reviewing program data on an ongoing basis and reporting on progress and outcomes.
• Managing communications and administrative support as needed, including but not limited to preparation of meeting materials, responding to stakeholder inquiries, scheduling meetings, site visits and other duties as assigned.

What We Are Looking For:

• A BA in relevant field required with a Master’s Degree preferred, plus minimum four years (or minimum 3 years with city government or 2 with MOCJ) of full‑time professional experience in criminal justice, social services, or a related field;
• A thorough knowledge of the criminal justice system in in New York City including its operations and actors.
• Demonstrated operational leadership and success designing and implementing innovative criminal justice programs.
• Demonstrated project management and problem‑solving skills, with ability to design and implement large‑scale, long‑term strategic plans.
• Ability to provide thought leadership on areas of emerging concern, informed by knowledge of the day‑to‑day operations of criminal justice processes and the criminal justice system in New York City.
• Proven ability to establish and maintain effective working relationships.
• Excellent organizational, time‑management, and multi‑tasking skills, including the ability to take initiative, problem solve, prioritize, work independently and as part of a team in a fast‑paced environment;
• Ability to pay close attention to detail, meet deadlines, work well under pressure, and use good judgment; and
• Robust oral and written communication skills, including the ability to synthesize information quickly and frame policy issues and data in a clear and accessible way.

Preferred Skills:

• Experience working in the courts and/or diversion programs strongly preferred.
• Familiarity with statistical methodologies
• Self‑starter with strong initiative and sound judgment, who can work both independently and in a cross‑disciplinary team environment.

Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days‑off annually, plus an additional summer self‑care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit www.cases.org/careers/ to learn more about benefits offered by the CASES

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

• PEOPLE| Hold people’s stories with dignity
• UNITY| Commit to a shared mission
• RESPECT| Celebrate the strength of diversity
• PROGRESS| Always work to improve
• OPTIMIZE| Make the best use of resources
• SOLUTIONS| Work together to solve problems
• EMPATHY| Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am to 5pm with options for limited flexible hours.

35 hours per week excluding breaks