Senior Program Manager-COR3

VOA Colorado; Denver, Northern (CO, KY); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Vacation Time

Health, Dental, Vision

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Life Insurance

Employee Assistance/Work-Life Balance

Job summary

Volunteers of America Colorado is seeking a Senior Manager to oversee COR3 program operations, budgets, and staffing. The role includes ensuring high-quality services, compliance with funder requirements, and effective liaison with community partners.

Experience managing large projects and supervising staff is required; Denver-based with statewide COR3 oversight. The position emphasizes trauma-informed approaches, coordination of intake and housing orientations, and collaboration across multiple

Qualifications

• Bachelor’s degree in human services, social work, or a closely related field; management experience required.
• Two years minimum working with homeless population or families experiencing homelessness.
• Colorado driver’s license and auto insurance.
• Proficiency in Excel and related data management.
• Experience with large projects and program budgeting.

Responsibilities

• Ensure participant voice is heard using a trauma-informed approach.
• Oversee program development, intake/assessment, service provision and follow-up.
• Recruit, hire, train, coach, and supervise staff; support staff development activities.
• Manage eligibility certification and requests for temporary financial assistance.
• Review budgets monthly to allocate funds across programs.
• Oversee data entry, reporting, and file documentation per grant guidelines.
• Coordinate outreach and ensure referral sources and collaboration.
• Maintain clean, safe work areas and manage supplies.
• Ensure compliance with funder requirements and agency policy.

Skills

Time-management

Interpersonal communication

Organizational skills

Numerical reasoning

Team collaboration

Education

Bachelor’s degree in human services, social work, or related field

Tools

Excel

Job description

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

** The Senior Manager will oversee all aspects of programming including budgets and coordination with funding sources. Ensures that the program meets or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures on-going compliance with funder requirements and agency policy and procedure. Responsible for the recruitment, training, supervision and scheduling of staff, volunteers, and interns. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the Volunteers of America resources and services. Position requires ongoing interaction with team members, program participants, and community stakeholders. May also be responsible for a small caseload of participants for case management purposes if staffing issues arise. Currently this position oversees COR3 programming throughout the state, with direct service staff reports in Denver and two manager reports in Northern and Southern Colorado. Additionally, this manager will oversee COR3 operations in Western Colorado. The COR3 Program serves individuals who are justice involved and possess a behavioral health or substance use concern – a desire to work with this population is crucial.

Essential Duties and Responsibilities

• Ensures that the participant’s voice is heard and incorporated in programming with a trauma informed lens.
• Oversees program development, including ensuring direct staff and volunteers are responsible and accountable for all program components, including intake/assessment, service provision and follow up.
• Recruits, hires, trains, coaches, and supervises assigned program and support staff and implements on-going training and staff development activities.
• Oversees participant program eligibility certification and requests for temporary financial assistance, ensuring all funder and agency requirements are met prior to payment.
• Reviews and monitors budgets monthly to ensure proper allocation of funds for all programs within Community Housing.
• Monitors all aspects of program documentation completed by assigned staff. Gathers statistical data relevant to the program as required.
• Works closely with managers, supervisors and others ensure team members are receiving appropriate support and have a comprehensive array of referral sources.
• Monitors and performs scheduling functions ensuring adequate coverage for participant accessibility, and schedules staff for outreach activities in conjunction with team members.
• Ensures work areas and facility are maintained in a clean, comfortable, and orderly manner.
• Develops systems to obtain necessary supplies and materials.
• Develops specialized knowledge related to service delivery database systems within the organization. Oversees all intakes, housing orientations, lease-ups and ongoing educational opportunities for participants in COR3 program. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities.
• Demonstrates knowledge of justice-friendly specific resources, a passion for serving justice involved population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements

Must be willing to use vehicle for service provision. Works in close proximity to others staff residing at Bannock Youth & Family Center.

Position Type and Expected Hours of Work

Full time 40 hours per week Monday through Friday. Some evenings and weekends required.

Location

455 Bannock Street Denver, CO 80204 with regular travel to field offices in Northern, Southern, and Western Colorado required

SALARY: $65,000-68,000 annual exempt

Benefit eligibility is based on job type/status

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with NortonPublic Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that participant(s) has an active voice in programming.

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• Management and/or supervisory experience required.
• Experience with successful development and implementation of large projects required.
• Proficiency in computer skills and related word processing, data management and web-based computer programs, specifically excel.
• At minimum, two full years of working with the homeless population; families experiencing homelessness.
• Colorado driver’s license and state-mandated automobile insurance.

Preferred Qualifications of Position

• Familiarity with current housing market information, housing trends and available resources.
• Knowledge of people experiencing homelessness and survivors of domestic violence
• Ability to oversee complex funding and budgeting
• Crisis intervention skills.

Knowledge and Skills

• Good written, oral, and interpersonal communication skills. High level of numeric reasoning ability.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organization skills.