Senior Program Manager, AWS re/Start, Skilling & Social Impact (SSI)

Amazon Inc.; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s AWS re/Start, Skilling & Social Impact (SSI) team in the Western US and Canada is seeking a Senior Program Manager to own and scale the program across the region, partnering with third-party delivery organizations to deliver high-quality skilling outcomes.

You will build relationships with internal teams, identify funding opportunities, track outcomes, and drive continuous improvement, while ensuring coordination with public sector, commercial teams, and partners to expand access to

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Own and grow the AWS re/Start program across the Western US and Canada, sustaining an effective network of third-party delivery organizations that run the program at scale.
• Build and manage relationships with collaborating delivery organizations—onboarding, enabling, and supporting them to deliver high-quality skilling outcomes for underserved communities.
• Establish solid working relationships with internal AWS stakeholders and other Amazon teams to access local and regional funding mechanisms for workforce development.
• Partner with AWS public sector and commercial account teams, customers, and Partners to identify opportunities to introduce adult skilling programs as a solution to customer needs.
• Identify underserved communities that could benefit from AWS upskilling and reskilling offerings, and connect graduates with career pathways.
• Monitor program impact, track outcomes, and continuously seek ways to improve effectiveness across the region.
• Manage multiple concurrent workstreams with an entrepreneurial, collaborative approach, earning trust across internal and external stakeholders.

Skills

Program management

Data-driven decision making

Stakeholder communication

End-to-end delivery

Forecasting workforce needs

Upskilling program design

Education

Master's degree or MBA

Tools

General AI tools

Job description

Senior Program Manager, AWS re/Start, Skilling & Social Impact (SSI)

Job ID: 10505136 | Amazon Web Services, Inc.

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

AWS Skilling and Social Impact (SSI) offers AWS re/Start as a workforce development program that helps adults build skills including AI and cloud, utilizes AWS certifications to validate those skills, and connects graduates with career pathways. The program is free to the learner and delivered through a network of third-party collaborating organizations, led by the AWS re/Start Regional Program Manager. SSI is seeking a dynamic, organized, and experienced Program Manager who is passionate about skilling and workforce development programs for underserved communities. This individual will join the AWS re/Start team and be focused on building the program and expanding offerings in the Western part of the US and Canada. The successful candidate will be able to take ownership of the program in the region by sustaining an effective network of delivery organizations. They will earn the trust of the relevant internal stakeholders to support the success of the program across the region. The candidate will establish solid working relationships with other Amazon teams in order to access local and regional funding mechanisms for workforce development, identify underserved communities who could benefit from AWS upskilling and reskilling offerings, monitor impact, and seek ways to improve effectiveness across the region. The candidate must have a collaborative work style, an entrepreneurial mindset, and the ability to manage multiple workstreams.

Key job responsibilities

• Own and grow the AWS re/Start program across the Western US and Canada, sustaining an effective network of third-party delivery organizations that run the program at scale.
• Build and manage relationships with collaborating delivery organizations—onboarding, enabling, and supporting them to deliver high-quality skilling outcomes for underserved communities.
• Establish solid working relationships with internal AWS stakeholders and other Amazon teams to access local and regional funding mechanisms for workforce development.
• Partner with AWS public sector and commercial account teams, customers, and Partners to identify opportunities to introduce adult skilling programs as a solution to customer needs.
• Identify underserved communities that could benefit from AWS upskilling and reskilling offerings, and connect graduates with career pathways.
• Monitor program impact, track outcomes, and continuously seek ways to improve effectiveness across the region.
• Manage multiple concurrent workstreams with an entrepreneurial, collaborative approach, earning trust across internal and external stakeholders.

A day in the life

• Use local knowledge to deepen your stakeholder network externally, deepening funding channels across public bodies, charities, and corporate organizations
• Engage with AWS account teams in public sector and commercial organizations, as well as externally with AWS customers and Partners, to identify opportunities to introduce adult skilling programs as a solution to customer needs
• Serve as the key AWS point of contact for collaborating organizations, answering questions and directing them to the right resources and teams
• Work with local AWS public relations teams to showcase program opportunities and success

About the team

Our mission is to fuel, align, and amplify the good that AWS does in the world. Focusing on education, health, and climate resilience, with an emphasis on AI for Good, we aim to position AWS as the go‑to cloud and AI provider for developers and organizations working to transform the world for the better.

ABOUT AWS

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large‑scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.