Senior Program Manager, AI Fluency, AI.x

Charles Schwab; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off & sabbatical benefits

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Program Manager for AI Fluency to design and develop scalable learning experiences that translate complex AI concepts into practical, role-based solutions.

You will partner with SMEs, governance teams, and business leaders to create engaging content with measurable business impact.

Qualifications

• 10+ years of experience in instructional design, learning and development, or related disciplines.
• Experience developing learning programs for large organizations.
• Experience leading end-to-end content development initiatives from concept through delivery.
• Experience translating technical topics into role-based learning experiences.
• Experience partnering with subject matter experts and stakeholders to develop educational content.
• Experience managing multiple projects, priorities, and deliverables.
• Experience measuring learning effectiveness and using feedback to enhance programs.

Responsibilities

• Design and develop scalable learning experiences that translate AI concepts into practical, role-based solutions.
• Partner with SMEs, governance teams, and business leaders to create engaging content with measurable business impact.
• Evolve content in response to changing business needs and ensure employees apply AI capabilities responsibly.

Skills

Instructional design

Learning & development

Content strategy

Content design

Project management

Stakeholder collaboration

Knowledge management

Education

Bachelor's degree or equivalent

Tools

Learning Management Systems (LMS)

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As part of Schwab’s AI Strategy & Transformation team (AI.x), you’ll join the central hub for Artificial Intelligence across the company. AI.x brings together product, engineering, strategy, and risk specialists to set enterprise AI vision, invest in transformative opportunities, and accelerate delivery organization-wide. Our team builds the scalable core platform for AI and explores next-generation GenAI initiatives that redefine client experiences.

As a Program Manager supporting AI Fluency, you will help build the knowledge, skills, and confidence employees need to effectively and responsibly leverage artificial intelligence across Schwab. Working at the intersection of learning, instructional design, content strategy, and enterprise capability building, you will design and develop scalable learning experiences that transform complex AI concepts into practical, role-based solutions. You will partner with subject matter experts, governance teams, learning professionals, and business leaders to create engaging content that supports continuous learning and measurable business impact. This role requires strong analytical thinking, communication, and collaboration skills to continuously evolve content, respond to changing business needs, and ensure employees can effectively apply AI capabilities in their daily work while operating within responsible-use expectations.

What you have

Required Qualifications

• 10+ years of experience in instructional design, learning and development, learning strategy, enterprise capability building, content program management, or related disciplines
• 10+ years of experience developing learning programs, content, or curricula for large organizations
• Experience leading end-to-end content development initiatives from concept through delivery
• Experience translating technical, emerging, or complex topics into role-based learning experiences
• Experience partnering with subject matter experts and business stakeholders to develop educational content
• Experience managing multiple projects, priorities, and deliverables simultaneously
• Experience measuring learning effectiveness and using feedback to enhance educational programs

Preferred Qualifications

• Expertise in Learning Program Design to create scalable and engaging learning experiences
• Strong Instructional Strategies capabilities that support adult learners and varied learning modalities
• Experience leveraging Generative AI or Artificial Intelligence (AI) concepts within learning or business environments
• Demonstrated Content Strategy and Content Design skills to create high-quality educational materials
• Strong Communication and storytelling abilities to simplify complex concepts for broad audiences
• Experience conducting stakeholder interviews and applying Knowledge Management practices
• Proven Project Management skills supporting content development and delivery roadmaps
• Ability to use Cross-Functional Collaboration to build alignment across learning, governance, and business teams
• Experience evaluating content performance using Metrics Management or related analytical approaches
• Bachelor's degree or equivalent combination of education and relevant experience
• Experience with learning management systems or enterprise learning platforms

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance