Senior Program Manager

Fooda; Waco (TX); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Stock options

Health, dental and vision plans

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch program

Travel stipend

Job summary

Fooda is seeking a Senior Program Manager to lead the company’s largest client partnerships with hands-on oversight across multiple locations. You will manage day-to-day client needs, align strategies through quarterly reviews, and drive growth through data insights while ensuring exceptional client experiences.

This role requires onsite presence in Burlington, TX Monday–Friday and entails leading onsite teams across locations.

Qualifications

• 4–6 years of experience in account management or operations.
• Proactive relationship builder with strategic value beyond asks.
• Data-driven with ability to pull insights from KPIs and dashboards.
• Organized and detail-oriented with multi-location management.
• Experience hiring, training, and leading staff.
• Strong communicator capable of cross-functional collaboration.
• Proficient in Excel and internal tools.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs with proactive communication.
• Coordinate Quarterly Business Reviews with stakeholders to align and plan.
• Analyze usage metrics to identify trends, risks, and growth opportunities; present recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations.
• Manage onboarding and supervision of onsite support staff as needed.
• Develop scalable processes and achieve operational success.
• Monitor account-level financial health including receivables/payables and resolve issues.

Skills

Account management

Operations

Data analysis

Stakeholder communication

Excel

Tools

Excel

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

The Senior Program Manager is the dedicated leader responsible for the success of Fooda’s largest and most strategic client partnerships. This role owns the day-to-day operations across a portfolio of clients and locations, while playing a key role in strengthening the relationship, driving account growth, and ensuring an exceptional experience for clients and consumers.

This is a highly visible, hands‑on role that blends operational oversight, stakeholder coordination, and data‑driven decision‑making. You’ll be accountable for execution across locations and driving value through strategic insights and collaboration. You won’t just manage the account; you’ll help shape its long‑term success. This role will require onsite presence in Burlington, TX Monday‑Friday.

What You’ll Be Doing:

• Own the operational performance of your portfolio of locations.
• Serve as the primary day‑to‑day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long‑term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross‑functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day‑to‑day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account‑level financial health, including receivables and payables, and resolve issues promptly.
• Available to work ONSITE daily, Monday‑Friday.

Who You Are:

• You have 4–6 years of experience in account management, operations, or multi‑location client support ideally in a service, hospitality, or tech‑enabled environment.
• You’re a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
• You’re highly data‑driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• You’re organized and detail‑oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability‑driven.
• You’re a strong communicator who can coordinate stakeholders, contribute to executive‑facing meetings, and guide teams through change.
• You’re a natural collaborator who thrives in cross‑functional environments and understands how to get things done through influence and teamwork.
• You’re comfortable in Excel and internal tools, and you use data to solve problems and drive improvements.

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!)
• Travel stipen
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis.