Senior Program Manager

Crystal Equation Corporation; San Francisco (CA); On-site; USD 102,000 - 109,000; Full time

Benefits offered by this job

paid time off

medical/dental/vision/life insurance

401K

parental leave

Job summary

Crystal Equation is seeking a Senior Program Manager for its Remote Community Blueprint team to translate insights into action, drive high-impact programs and align cross-functional stakeholders to improve host and guest experiences.

You will lead complex, data-led programs, partner with executives, define plans and metrics, manage risks, and scale best practices across the organization in a fast-moving environment.

Qualifications

• Bachelor's degree in a relevant field.
• 12+ years of program management experience leading data-led initiatives.
• Expert Airtable and Google Workspace proficiency.
• Clear, impactful communication aligned with company tone.
• Skilled in cross-functional collaboration and stakeholder engagement.
• Governance and risk awareness in complex programs.
• Data-driven approach with engineering/analytics partnership.

Responsibilities

• Lead complex, cross-functional programs in a fast-paced, ambiguous environment.
• Partner with executive leadership to align on outcomes and expectations.
• Own and refine the central program plan across stages and info changes.
• Define schedules, performance metrics, and governance standards.
• Build trust-based relationships and enable cross-functional collaboration.
• Proactively identify and manage risks and delivery timelines.
• Communicate goals succinctly to diverse audiences and stakeholders.
• Develop program materials for leaders and teams to drive clarity.
• Scale best practices across the organization and improve delivery.

Skills

Program management

Stakeholder management

Communication

Data literacy

Governance & risk

Education

Bachelor's degree

Tools

Airtable

Google Workspace

Job description

Senior Program Manager Remote Summary: The Community Blueprint team is seeking a seasoned leader to translate insights into action and drive high-impact programs. You'll balance strategic vision with hands-on execution, partnering with technical experts to turn complex challenges into measurable results. In this role, you will identify and close user experience gaps, elevate the team’s visibility and influence, and align cross-functional stakeholders to deliver initiatives that enhance the host and guest experience. Success requires exceptional communication, the ability to influence senior leaders, and a track record of delivering results in fast-moving, ambiguous environments. We're looking for a self-starter who thrives at the intersection of strategy, execution, and collaboration—someone ready to make a lasting impact on our global community.

Responsibilities:

• Lead complex, cross-functional programs: managing multiple priorities simultaneously while navigating ambiguity and shifting requirements in a fast-paced environment.
• Partner with executive leadership: establishing alignment, sharing progress updates, and setting clear expectations on program outcomes.
• Own and continually refine the central program plan: ensuring it evolves as the program progresses through stages and new information emerges.
• Define and implement program plans, schedules, and performance metrics: meeting executive standards for rigor and transparency.
• Build strong, trust-based relationships with key stakeholders: fostering collaboration and shared accountability across the organization.
• Proactively identify and manage risks: resolving issues swiftly and maintaining accountability for delivery timelines.
• Communicate complex program goals and messaging succinctly: tailoring information for a broad audience with varying levels of involvement.
• Develop program materials for leaders, stakeholders, and teams: bringing clarity and excitement to every communication touchpoint.
• Scale best practices across the organization: strengthening the Community Blueprint mission and enhancing overall delivery efficiency.
• Continuously refine program management processes: driving organizational maturity, consistency, and long-term impact.

Requirements:

• Education: Bachelor's degree in a relevant field.
• Program Management: 12+ years of program management experience, with proven leadership in driving complex, data-led programs and initiatives focused on transformation and embedding lasting practices.
• Tools & Platforms: Expert-level proficiency in Airtable and Google Workspace, with superior attention to detail in execution and documentation.
• Communication: Able to deliver clear, impactful messaging that is consistent and aligned with company tone and spirit.
• Stakeholder Management: Skilled in building trusted relationships, enabling cross-functional collaboration, and securing support for transformation initiatives.
• Governance & Risk Awareness: Ensures all activities meet governance standards, mitigate risks, and support organisational integrity.
• Data Literacy: Comfortable partnering with data and engineering teams, leveraging data-driven practices to inform strategy and decision-making.

Pay range is $74 - $79 per hour. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Benefits:

• paid time off
• medical/dental/vision/life insurance
• 401K
• parental leave

THE PROMISES WE MAKE:

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