Senior Program Manager

Veterans in Healthcare; Boston (MA); On-site; USD 95,000 - 135,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA, is seeking a Senior Program Manager to lead multiple complex projects, collaborate with leadership on operations and process improvements, and ensure on-time, on-budget delivery. The role emphasizes data analytics, KPI tracking, and effective communication with stakeholders.

This position oversees a small team and drives performance reporting. The successful candidate will hold a Bachelor's degree (Master's preferred) with 5–8 years of program

Qualifications

• Bachelor's degree required; Master's preferred.
• 5-8 years related work experience required in Program and/or Project Management.
• Advanced skills with Microsoft Office applications.

Responsibilities

• Provides leadership in developing and implementing multiple large and smaller complex projects simultaneously.
• Works with the leadership team to develop proposals for operational and process improvement projects related to service excellence, patient safety, clinical compliance, and operations improvement.
• Ensures appropriate project prioritization and resources; delivers on time and within budget to meet department needs.
• Develops project work plans with stakeholders, deliverables, timelines and required resources.
• Designs data collection methods and analyses, measurement and analytic strategies to monitor KPIs and outcomes.
• Interprets and reports data to support business planning decisions and budget processes.
• Designs communication strategies for project progress and ensures timely updates to the user community.
• Creates reports and dashboards to track performance; direct reports: 2-3; handles hiring, termination, and performance reviews.

Skills

Project management

Leadership

Data analysis

Microsoft Office

Education

Bachelor's degree

Master's degree

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Senior Program Manager

Boston, MA

Beth Israel Deaconess Medical Center

Employment: Full-time, Hours/Week: 40, Shift: Day, Category: Business Operations

Pay Range: $95,000.00 USD – $135,000.00 USD

Essential Responsibilities

• Provides leadership in developing and implementing multiple large and smaller complex projects simultaneously.


• Works with the leadership team to develop proposals for operational and process improvement projects related (but not limited) to: service excellence, patient safety, clinical compliance, and operations improvement.


• Ensures appropriate project prioritization and requests for resources. Ensures programs and projects are appropriately managed and delivered on time, within budget, to meet the strategic and operational needs of the department.


• Develops project work plans including identification of key stakeholders, deliverables, timelines and required resources for initiatives.


• Designs data collection methods and data analyses, measurement and analytic strategies to monitor the key performance indicators and outcomes of projects over time.


• Interprets and reports data to a variety of audiences and uses data to support recommendations for business planning decisions, resource requests and during the annual budget planning process which encompasses.


• Designs communication strategies for project progress. Ensures timely and consistent communication of project priorities, status, timelines, and deliverables to the user community.


• Creates reports and dashboards to track performance against divisional goals. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 2-3; Indirect Reports: None.

Required Qualifications

• Bachelor's degree required; Master's degree preferred.


• Minimum 5-8 years related work experience required in Program and/or Project Management.


• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Teamwork: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Social/Environmental Requirements

Work requires periods of close attention to work with out interruption. Concentrated effort of up to 4 hours without break may be required. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. No substantial exposure to adverse environmental conditions.

Health Care Status

NHCW: No patient contact. – Health Care Worker Status may vary by department.

Sensory Requirements

Close work (paperwork, visual examination), Monitor Use, Visual clarity <3 feet, Conversation, Monitoring Equipment, Telephone.

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. This job requires constant endurance-working up to 3-4 hours without a break, frequent sitting, power grasping using both hands, keyboard use. There may be occasional fine manipulation using both hands. Rarely there may be pushing/pulling using both hands.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled

Equal Opportunity Employer/Veterans/Disabled

If you need an accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] to let us know the nature of your request.

Read our full Equal Employment Opportunity (EEO) Policy here.