Senior Residential Program Director

CADES; Springfield Township (Delaware County); Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

CADES invites applications for a Senior Program Director to oversee the CLA program, guiding Program Directors and direct support teams to deliver quality services. The role emphasizes consistent communication, shared language, and accountable leadership across the residential homes and community settings.

The position requires regular on-site presence, strong supervision and coaching capabilities, and a deep understanding of QA, compliance, and data-driven improvement in a nonprofit human

Formación

• Bachelor’s degree in human services or related field.
• Ten years’ experience in a CLA or related environment.
• Seven years in supervising staff (recruitment, coaching, performance management).
• Experience in unionized workforce management.
• Five years in program operations for individuals with multiple disabilities.
• Experience monitoring internal quality metrics and licensing compliance.
• Strong attention to detail and time management.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and electronic records systems.
• CPR, First Aid, and crisis intervention training.

Responsabilidades

• Provide supervision of assigned staff across recruitment, coaching, training, and performance management.
• Ensure compliance with CBAs and union agreements; manage discipline and grievances.
• Maintain consistent documentation across CLA homes; SOPs, guides, training materials.
• Lead QA through data collection, analysis, and reporting; implement improvement plans.
• Coordinate on-call rotation and high-level on-call support.
• Collaborate with HR on recruitment, retention, performance feedback.
• Oversee safety, incident, GERs, EIM, and risk management.

Conocimientos

Staff supervision

Unionized workforce experience

Program operations

CPR/First Aid/crisis intervention

Microsoft Office

Electronic records systems

Time management

Communication skills

Educación

Bachelor’s degree in human services or related field

High school diploma or GED with equivalent experience

Herramientas

Therap

Microsoft Office Suite

Descripción del empleo

SUMMARY:The Senior Program Director provides oversight, direction, and strategy to the staff supervising and managing the residential homes in CADES Community Living Arrangement (CLA) program. The Senior Program Director creates and upholds practices that demonstrate consistency in communication, shared language, procedures, and decision-making through oversight and leadership of assigned Program Directors. Their focus is on ensuring a productive team and outcomes that demonstrate respect and trust to move toward growth. The Senior Program Director recruits, leads, coaches, and develops the CLA management team that oversees the direct support staff and delivery of services in home and the community.Regular, physical attendance at a CADES location Monday through Friday is required.DUTIES AND RESPONSIBILITIES:Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.Establish and maintain practices across CLA homes that uphold a philosophy of positive teamwork and solution-based collaborative problem solving, including, but not limited to:Setting clear, consistent expectationsAgreeing upon a shared language and method on how to communicate in a manner that demonstrates respect, trust, logic, empathy, and authenticityCommunication that keeps all stakeholders informed on data relevant to their role(s)Using a decision-making process that is consistent with best practices and principles to ensure understanding, responsibility, and accountabilityUsing approaches that encourage team-building and psychological safety where all team members may contribute and have a shared understanding of their valueEnsure consistency in written documentation and record retention that align with CADES policies and expectations to record standard operating procedures, how-to guides, training materials, meeting actions, follow up from discussions, and operational guidance.Provide oversight and coaching to Program Directors on the consistent and proper use of documentation across the CLA including, but not limited to, the use of electronic health records, timekeeping, and learning management systems.Collaborate with Professional Development to implement systems that ensure supervisor competence and confidence in applying learning and skills.Utilize the “I do, we do, you do” training technique, coordinate the completion of training with direct reports to ensure proficiency is demonstrated, and coach to maintain skills thereafter.Implement quality assurance through a system of skills checks to document assessment of supervisor skills and identify areas for development and coaching.Oversee incident and risk plans through actions including, but not limited to, leading Program Directors in the knowledge and expectations to manage incidents; monitoring and reporting on programmatic, health and safety standards within the program and following up on areas needing improvement; monitoring timely completion of General Event Reports (GER) and EIM, trends and quality assurance initiative implementation.Plan and implement, in coordination with CLA executive leadership, comprehensive quality improvement plans including, but not limited to, data collection, analysis, and reporting based on best practices and principles and areas identified for improvement.Ensure program compliance through auditing procedures in relation to CADES policy and procedures, government regulations, and best practices.Assist in the facilitation of survey processes through program preparation and monitoring in consultation with CLA executive leadership.Create and implement shared leadership plans, structure, positive communication, identifying shared training and development areas and rolling out policies and procedures.Collaborate with training and quality assurance teams to ensure consistency in the application of agreements and best practices/principles.Provide input, observation, and feedback on onboarding for Program Directors, Program Managers, Treatment Managers, Overnight Supervisors, and Direct Support Professionals (DSP).Evaluate data and provide input for training topics and calendar to best meet the ongoing needs of the CLA.Assist the management team in meeting training compliance requirements related to 6400 regulations.Collaborate with Human Resources by participating in and providing input on recruitment and retention activities, the performance feedback and evaluation process for CLA staff; drafting and providing verbal and written feedback that is constructive, supportive, timely, clear, and consistent; upholding standard and role modeling behavior using effective supervision strategies including, but not limited to, training, coaching, reinforcing expectations, managing performance concerns, active listening, and addressing positive and negative performance timely with consistency and respect.Lead the implementation of effective and active programming in alignment with Everyday Lives and Community Rule.Support the CLA administrative on-call rotation, providing high-level support to managers on-call by ensuring consistency in agreements and practices during on-call hours, managing the on-call calendar, providing assistance to the manager on-call.Performs other duties as assignedEDUCATION/EXPERIENCE/SKILLS REQUIREMENTSBachelor’s degree in human services or related field, or high school diploma or graduate equivalency diploma with equivalent experience.Ten (10) years’ experience working a CLA or related environment.Seven (7) years demonstrated experience in the supervision of staff in areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.Previous experience working in and managing a unionized workforce.Non-profit human services experience preferred.Five (5) years’ experience working in program operations for individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities.Demonstrated experience monitoring internal quality management plan metrics and ensuring licensing and state mandated requirements.Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks.Demonstrated strong attention to detail.Demonstrated ability to work effectively as part of a team.Demonstrated strong time management and organizational skills.Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions.Excellent customer interaction, collaboration, and written and verbal communication skills.Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.Experience using electronic management/electronic records systems; Therap preferred.Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocolsMust pass and maintain CADES driving and securement and observer certifications.Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) recordAvailable for evening and weekend on-call as scheduledAbility to attend meetings off site as necessary