Senior Program Delivery Lead (Events)

American Express Global Business Travel; Jackson (MS); On-site; USD 67,000 - 124,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Career development opportunities

Job summary

Amex GBT is seeking a Team Leader to direct the program group, own budgets, and act as the client’s daily delivery contact for a portfolio of large corporate meetings and events in the United States.

You will oversee planning, scheduling, and onsite execution, including conferences, registration, housing, and communications. Strong Cvent, Smartsheet, and leadership skills are required to manage teams and client expectations.

Qualifications

• Eight or more years delivering large corporate meetings and events.
• Experience on a dedicated account team under a client statement of work, ideally as its lead.
• Ownership of multimillion dollar program budgets with forecasts and reconciliations.
• Delivery of large conferences with thousands of attendees in a multi-program calendar.

Responsibilities

• Lead the dedicated account program team, including Sr Meeting Managers, Meeting Managers, Coordinators, and leads for registration, content, and F&B.
• Own delivery for every program from planning to onsite execution and close, including flagship conferences.
• Serve as the client’s primary delivery contact with planning cadences and status reporting.
• Own program budgets from initial estimate through reconciliation and reporting.
• Oversee master timeline and milestones in Smartsheet and ensure on-time delivery.
• Manage registration, housing, and attendee communications in Cvent and protect data privacy.
• Lead supplier and venue management across hotels, destinations, and production partners.
• Oversee onsite delivery for major programs including staffing, run of show, and issue escalation.

Skills

Budget management

Cvent proficiency

Smartsheet proficiency

Team leadership

Client relationship management

Executive presence

Status reporting

Data privacy

Education

CMP or CMM certification

Tools

Cvent

Smartsheet

Job description

Amex GBT is seeking a Team Leader to direct the program group, own budgets, and act as the client’s daily delivery contact for a portfolio of large corporate meetings and events in the United States.

You will oversee planning, scheduling, and onsite execution, including conferences, registration, housing, and communications. Strong Cvent, Smartsheet, and leadership skills are required to manage teams and client expectations.