Senior Program Analyst (Continuous Process Improvement)

Koniag Government Services; Fort Meade (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Professional Services, LLC, a Koniag Government Services company, seeks a Senior Program Analyst (Continuous Process Improvement) to support internal and government customer initiatives at Fort Meade, MD. The role requires a TS/SCI clearance and a track record of leading CPI programs.

The position offers competitive compensation and a comprehensive benefits package, with onsite work at Fort Meade and frequent interaction with cross-functional teams to drive measurable performance

Qualifications

• Bachelor's degree required in a related field or STEM field.
• 10+ years of related experience in continuous process improvement.
• Experience designing, developing, and implementing CPI strategies including data integration and dashboards.
• Experience developing and maintaining CPI processes and procedures.
• Experience ITIL practices across unclassified and classified environments.
• Knowledge of Service Management workflows and ITSM processes.
• Expertise in Service Management and Service Integration solutions.
• Ability to set long-term objectives to meet end user requirements.
• Proven ability to continuously improve and integrate services and procedures.
• Experience in network operations, quality assurance, or related roles.
• Strong understanding of architectures and technologies supporting networks and enterprise integration projects.

Responsibilities

• Leads design, development and implementation of a CPI strategy aligned with program goals.
• Collaborates across the organization to identify improvement opportunities and develops action plans for government customer.
• Develops and maintains documentation for CPI processes and procedures.
• Designs and implements service improvement projects delivering measurable results.
• Analyzes service performance data and customer feedback to identify trends.
• Collaborates with stakeholders to gain buy-in for improvement initiatives.
• Develops and maintains KPIs to measure improvement efforts with CPI methodologies.
• Creates and presents reports on improvement initiatives and quality metrics to senior management.
• Fosters a culture of continuous improvement across the organization.
• Keeps abreast of industry best practices and emerging trends in service management.

Skills

Process improvement

Data analysis

KPI development

Stakeholder management

Dashboard development

ITIL

Agile/Waterfall/Hybrid

Communication

PowerPoint

SharePoint

Education

Bachelor's degree in related field

Bachelor's degree in STEM-related field

Tools

SharePoint

PowerPoint

Excel

Outlook

Job description

Koniag Professional Services, LLC a Koniag Government Services company, is seeking a Senior Program Analyst (Continuous Process Improvement) with a TS/SCI security clearance to support KPS and our government customer at Fort Meade, MD. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.Koniag Professional Services (KPS) currently has an opening for a Senior Program Analyst (Continuous Process Improvement) for the Defense Information System’s Agency (DISA).

Benefits

• health, dental and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off
• and more

Essential Functions, Responsibilities & Duties

• Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.
• Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer’s organization.
• Develops and maintains documentation for continuous service improvement processes and procedures
• Designs and implements service improvement projects, ensuring they deliver measurable results.
• Analyzes service performance data and customer feedback to identify trends and improvement opportunities.
• Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.
• Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches
• Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders
• Fosters a culture of continuous improvement throughout the organization.
• Stays current with industry best practices and emerging trends in service management

Qualifications

• Bachelor's Degree in related field
• 10+ years of related experience
• Experience designing, developing, and implementing actionable continuous service process improvement strategies including the use of application program interfaces for data integration and consolidation to facilitate dashboards and data visualization.
• Experience developing and maintaining continuous service processes improvement processes, and procedures
• Experience using, managing, or implementing ITIL practices including agile, waterfall, and hybrid across unclassified and classified environments.
• Knowledge of the Service Management workflows and ITSM processes
• Expertise in Service Management and Service Integration solutions
• Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied
• Demonstrated ability to continuously improve and integrate services and procedures
• Experience in network operations, quality assurance, or related roles
• Strong understanding of architectures, and technologies supporting networks and enterprise integration projects
• Experience with network monitoring and performance management tools
• Experience with data collection, analysis, and statistical methods
• Experience developing automated and trend service quality-related metrics and key performance indicators using various methods with artificial intelligence
• Excellent problem-solving and analytical skills
• Exceptional interpersonal and written and verbal communication skills
• Must be a self-starter and able to manage competing demands
• Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills
• Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc.
• ITIL Foundation Certification is highly desired
• Continuous Process Improvement-related certification is highly desired

Clearance Requirement

CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.

Preferred Skills

• Prior Federal government, professional services or Federal consulting experience
• Experience directly supporting the Defense Information Systems Agency (DISA)
• Software development experience, dashboard and data integration techniques to support dynamic dashboards

Education

• Bachelor's Degree in a STEM-related field
• Bachelor's Degree in related field

Office Location and Travel

Will be required to report onsite at the Ft. Meade, MD location 5-days a week. Some CONUS travel in support of the Government Customer may be required

Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Company Overview

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352