Senior Professional Services Consultant - Data Security

Proofpoint; San Francisco, New York (CA, NY); On-site; CAD 130,000 - 273,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Global collaboration opportunities

Annual wellness and community outreach

Job summary

Proofpoint is seeking a Senior Professional Services Consultant to oversee implementations and consultative engagements for our Data Security products, including Endpoint DLP, ITM SaaS, Email DLP, CASB, DSPM, and ITD. You will develop new services, implement best practices, and assist in customer escalations as needed.

The ideal candidate has 8+ years in a customer-facing role and IT consulting, with strong English communication and the ability to align client priorities with security strategies

Qualifications

• 8+ years of industry experience in a customer-facing role.
• 8+ years of IT consulting or related fields.
• Familiarity with data security domains including Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, ITD.
• Strong executive-level communication skills (written and verbal).
• Excellent organizational skills with attention to detail.
• Proven commitment to exceptional client service, both in-person and virtually.
• Ability to manage multiple projects simultaneously through completion.
• Strong English proficiency for both technical and non-technical communication.

Responsibilities

• Scope engagements by assessing client operations and requirements and recommending optimized Proofpoint solutions.
• Provide strategic program design solutions to help clients identify, protect, monitor, and manage sensitive data and users.
• Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations.
• Partner with the sales organization to ensure customer needs are met and satisfaction remains high.
• Present updates to management, highlighting risks, challenges, and proposed solutions.

Skills

Customer-facing experience

Executive-level communication

Project management

Client service

English proficiency

Tools

Active Directory (GPO)

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role

The Senior Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products, including

• Endpoint DLP
• Insider Threat Management (ITM) SaaS
• Email DLP
• Cloud Application Security Broker (CASB)
• SaaS Isolation & Adaptive Access Control (AAC)
• Data Security Posture Management (DSPM)
• Insider Threat Detection (ITD)
• ITM On-Premises
• Proofpoint Isolation

This individual will develop new services, implement best practices, and assist in customer escalations as needed.

The ideal candidate has demonstrated ability to ensure successful service delivery and customer success, along with experience in third-party DLP solutions (Microsoft and Symantec) to support migrations to the Proofpoint Data Security Posture Platform.

Proofpoint Consultants are service delivery expert who align client business priorities with data protection strategies. As subject matter experts in information security models, best practices, and operational strategies, they reduce client risk by mapping technology to organizational processes and resources.

This is a critical, highly visible role supporting several of Proofpoint’s top accounts. The Consultant must be confident working with technical resources, analysts, project sponsors, and executive stakeholders, delivering strong communication through product deliverables, meetings, workshops, and briefings.

The role also requires the ability to work with non-technical stakeholders to develop technical and business requirements for custom data security programs.

Your Day-to-Day

• Scope engagements by assessing client operations and business processes, gathering requirements, and recommending optimized Proofpoint solutions
• Provide strategic program design solutions to help clients identify, protect, monitor, and manage sensitive data and users
• Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations
• Partner with the sales organization to ensure customer needs are met and satisfaction remains high
• Present updates to management, highlighting risks, challenges, and proposed solutions

What You Bring To The Team

• 8+ years of industry experience in a customer-facing role
• 8+ years of experience in IT consulting or related fields
• Familiarity with data security domains, including Insider Threat ManagementEndpoint SecurityCloud SecurityData Security Posture ManagementIdentity Threat Detection
• Strong executive-level communication skills (written and verbal)
• Excellent organizational skills with attention to detail
• Proven commitment to exceptional client service, both in-person and virtually
• Ability to manage multiple projects simultaneously through completion
• Demonstrated experience identifying and mitigating escalations
• Strong English proficiency for both technical and non-technical communication

Desired Skills

• Proficiency in Active Directory (GPO management)
• Experience with identity security tools and knowledge of identity-centric indicators of compromise and deception-based detection
• Basic understanding of cloud platforms (AWS, Azure, GCP)
• Basic scripting knowledge (Bash, PowerShell, Python)
• Basic understanding of Linux infrastructure
• Exposure to Microsoft or Symantec DLP solutions

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Base Pay Ranges

SF Bay Area, New York City Metro Area

Base Pay Range 123,200.00 - 193,600.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska

Base Pay Range 102,300.00 - 160,820.00 USD

All other cities and states excluding those listed above

Base Pay Range 92,100.00 - 144,705.00 USD