Senior Professional Service Designer

Native American Talent; Oklahoma City (OK); Remoto; USD 78.000 - 108.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Descrizione del lavoro

Humana is seeking a Senior Professional Service Designer to lead service design initiatives across core business lines. You will translate research and stakeholder insights into actionable concepts, aligning people, processes, technology, and data to improve patient and member experiences.

You will plan discovery research, conduct partner interviews, and facilitate workshops to identify opportunities. You will create current and future state blueprints and journeys to guide service improvement

Competenze

• Bachelor's degree in service design, design, human-centered design, research, business or related field.
• +
• 3+ years of experience in service design or related field.

Mansioni

• Plan and facilitate discovery research, partner interviews, journey-mapping sessions, and workshops.
• Create current and future-state service blueprints, journeys, and ecosystem maps.
• Summarize findings and translate into opportunities and recommendations across people, processes, technology, and data.
• Collaborate with cross-functional teams to align frontstage and backstage touchpoints.

Conoscenze

Service design

Experience design

Discovery research

Facilitation

Storytelling

Project management

Communication to leaders

Formazione

Bachelor's degree in service design/related field

Master's degree (preferred)

Strumenti

MS Office

Visualization tools

Descrizione del lavoro

Become a part of our caring community

The Senior Professional Service Designer leads service design projects that improve patient, customer, associate, and caregiver experiences across our core businesses. You will work within a pod structure aligned to a specific CenterWell line of business, and translate research and stakeholder insights into service concepts, experience strategies, and actionable recommendations that align people, processes, technology, and data.

You will support the planning and facilitation of discovery research, partner interviews, journey-mapping sessions, and workshops to understand needs and identify opportunities for service improvement. You will create current and future-state service and experience blueprints that clarify frontstage and backstage interactions, handoffs, dependencies, pain points, and the people, process, technology, and data elements required to deliver the intended experience.

Use your skills to make an impact

Required Qualifications:

• Bachelor's degree in service design, design, human-centered design, design research, behavioral or social sciences, business, or a related field.

• 3+ years of experience in service design, experience design, design research, or a related field.

• Experience with written, verbal, visual storytelling, presentation, and facilitation skills, with the ability to communicate recommendations to leaders and partners.

• Demonstrated experience creating service blueprints, experience blueprints, customer journeys, ecosystem maps, process flows, and other service design artifacts.

• Proficiency with Microsoft applications and collaborative research, mapping, and visualization tools used to document insights and develop service design artifacts.

• You will have strong organizational and project management skills, with the ability to plan discovery activities, coordinate contributors, manage dependencies, and deliver high-quality work across multiple workstreams.

• You will summarize qualitative and quantitative inputs, identify connections across people, processes, technology, and data, ask questions, and translate findings into clear opportunities and recommendations.

• Comfort conducting discovery research, including partner interviews, contextual inquiry, observation, and collaborative workshops, and summarizing findings into applicable insights.

• Must be passionate about contributing to an organization focused on improving consumer experiences.

Preferred Qualifications:

• Master's Degree

• Healthcare experience or subject-matter expertise in clinical care or pharmacy environments.

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Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-16-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.