Senior Professional, Client Success

Publicis Groupe Holdings B.V; Chicago, New York (IL, NY); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Flexible time off

14 paid holidays

Parental/new child leave

Childcare & elder care assistance

Adoption assistance

Comprehensive health coverage

401(k)

Tuition assistance

Commuter benefits

Professional development

Employee recognition

Charitable donation matching

Health coaching and counseling

Job summary

Epsilon, part of Publicis Groupe, is seeking a Senior Account Manager for its digital media team in Chicago. You will drive client success through data-driven strategies, lead internal teams, and expand client roadmaps while optimizing programs for ROI and market share.

You will guide cross-functional teams, mentor a direct report, and deliver actionable insights to enhance client satisfaction and revenue growth.

Qualifications

• Bachelor’s degree preferred.
• 7+ years of Account Management experience.
• Proven experience in media planning, strategy development, and campaign execution.
• Outstanding client service with strong presentation, communication, and writing skills.
• Proficient in Excel, Word, and PowerPoint.
• Excellent multitasking with cross-team collaboration.
• Strategic thinking with adaptability.

Responsibilities

• Client Strategy & Relationship Management: work with digital media team to develop campaign and communication recommendations.
• Reporting & Analytics: monitor program performance, generate reports, provide data-driven insights.
• Execution, Process, & Project Management: coordinate with cross-functional teams for campaign launches and timely execution.
• Operational Efficiency: drive standardization and automation to improve efficiency across teams.
• Management & Leadership: oversee and mentor Account Management Specialist, define career paths.
• Reporting & Analytics: monitor program performance against KPIs and present insights to clients.

Skills

Account management experience

Media planning & strategy

Campaign execution

Client service & presentations

Microsoft Office proficiency

Cross-functional collaboration

Strategic thinking & adaptability

Education

Bachelor’s degree

Job description

Company Description

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

Overview

As a Senior Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will apply your deep understanding of consumer behavior, marketing principles, and Epsilon’s personalized media capabilities. You will develop innovative campaign strategies that improve client return on investment and market share. Your ability to partner with Sales will find opportunities for program optimization and incremental revenue. This will fuel account growth. Your strategic insights will help develop and expand client roadmaps.

You will foster a collaborative cross-functional team environment and guide them and your direct report to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure seamless campaign execution and scalability. Through your expertise in data analytics, you will monitor program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.

Responsibilities

What You’ll Achieve

In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross functional team to the successful execution of client programs that improve return on investment, identify new opportunities for revenue growth, and expand market share.

Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilon's reputation as a leader in personalized media solutions. As you grow your knowledge, you will be presented with an opportunity to guide and mentor an Account Manager or Specialist. You will drive their personal growth through mentorship, coaching, and fostering a culture of continuous improvement and collaboration.

Who You Are

You are a motivated professional with a passion for marketing, client success and strategic media planning and implementation. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes. Your ability to think strategically and identify opportunities for growth sets you apart, as does your knack for optimizing campaigns to improve return on investment and expand market share.

As a natural leader, you inspire and develop teams by fostering a culture of collaboration, accountability, and continuous improvement. You are adept at mentoring and coaching team members, helping them grow into their full potential while aligning their efforts with broader organizational goals. You have a keen eye for operational efficiency, always looking for ways to streamline processes and scale efforts effectively. Analytical by nature, you are comfortable working with data to uncover insights, drive performance improvements, and deliver compelling results for clients. Your commitment to excellence and proactive problem-solving skills makes you a critical player in reinforcing Epsilon's position as an industry leader in personalized media solutions.

Key Responsibilities

Client Strategy & Relationship Management:

• Work closely within the digital media team to apply an understanding of client objectives, consumer behavior, marketing principles, and Epsilon products, developing campaign and communication approach recommendations.
• Apply Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and complete strategies that meet client needs and drive growth.
• Develop and manage client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
• Find opportunities for program optimization and incremental revenue.
• Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.

Reporting & Analytics:

• Monitor and manage program performance against KPIs, identify risks, and develop mitigation strategies.
• Create and present comprehensive campaign performance reports to clients.
• Analyze data to extract actionable insights that optimize program effectiveness.

Execution, Process, & Project Management:

• Partner with cross-functional teams on account and campaign setup to align with strategic goals.
• Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns.
• Lead campaign launches and coordinate with cross-functional teams to ensure success.

Operational Efficiency:

• Drive standardization and automation to improve operational efficiency.
• Apply a global perspective to assess the impact of products and processes across teams.
• Ensure internal resources efficiently managed to meet client and company objectives.
• Promote the adoption of tools, processes, and protocols throughout the team.

Management & Leadership:

• Manage an Account Management Specialist, providing coaching, development, and feedback to support individual's growth.
• Lead performance management processes and define clear career path for your direct report.
• Foster a collaborative environment to encourage the respectful exchange of ideas and innovation.

Qualifications

• Bachelor’s degree from a four-year college or university preferred.
• 7+ years of experience in Account Management, preferably in digital marketing or within an interactive agency.
• Proven experience in media planning, strategy development, and campaign execution.
• Outstanding client service competence with strong presentation, communication, and writing skills.
• Strong proficiency in Excel, Word, and PowerPoint.
• Excellent multitasking abilities with experience managing multiple projects.
• A track record of working across teams and departments to achieve goals.
• Ability to think strategically and quickly adapt to changing circumstances.

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $72,000.00 - USD $108,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/9/2026.