Senior Production Support Engineer - AVP

Barclays; Kentucky; On-site; USD 115,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with company match

Incentive award

Job summary

Barclays in Whippany, NJ is seeking a Senior Production Support Engineer - AVP to monitor and maintain critical technology infrastructure and resolve complex issues with minimal disruption. You will lead a team, optimize monitoring, and drive risk and control activities in partnership with Build the Bank and business stakeholders.

The role requires strong SQL, Unix/Windows, ITIL proficiency, and experience with Autosys, MQ, Solace, and AppDynamics. Local on-site presence is expected.

Qualifications

• Proven expertise in SQL, Unix, and Windows in a banking/finance environment.
• Strong ITIL knowledge with incident, change, and problem management experience.
• Hands-on monitoring and observability with modern tooling (AppDynamics, others).
• Experience with automation, autosys, middleware, and messaging platforms (MQ/Solace).
• Ability to analyze logs and performance data to identify root causes and resolve issues.

Responsibilities

• Provide advanced technical support to maintain critical production systems.
• Lead stabilization projects and drive risk and control activities.
• Automate monitoring and alerting to improve system stability and efficiency.
• Collaborate with cross-functional teams and stakeholders to resolve complex issues.
• Contribute to disaster recovery and business continuity planning.

Skills

SQL

Unix

Windows

ITIL

Monitoring

AppDynamics

AWS

SRE

Observability

Tools

Autosys

MQ

Solace

Service First

AppDynamics (Monitoring)

Job description

Job Description

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.


• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.


• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.


• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.


• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.


• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.


• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.


• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes


• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.


• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.


• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.


• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.


• Take ownership for managing risk and strengthening controls in relation to the work done.


• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.


• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.


• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.


• Communicate complex information. ‘Complex’ information could include sensitive information or information that is difficult to communicate because of its content or its audience.


• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as a Senior Production Support Engineer - AVP.At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will be part of the Shared Services team, which underpins critical functions across risk, pricing, trading, and settlement within Markets. You will play a key role in ensuring the smooth operation of production systems and delivering a high level of service to business users. In addition, you will apply sound software engineering principles to reduce repetitive manual effort (toil) and improve service reliability. You will also drive stabilization projects, supporting business continuity, and leading risk and control activities in close collaboration with Build the Bank and business stakeholders.

To be successful as a Senior Production Support Engineer - AVP, you should have:

• Considerable practical technical expertise with high proficiency in SQL, database technologies, Unix, and Windows environments, primarily within the investment banking domain


• Solid understanding of ITIL concepts and best practices, with experience using configuration management tools and reporting (preferred tool: Service First)


• Experience working with Autosys, middleware technologies, and messaging platforms such as MQ and Solace


• Proven ability to build and maintain monitoring tools, including ITRS and AppDynamics


• Experience supporting front-office and trading applications within investment banking environments

Other highly valued skills include:

• Ample understanding of various asset classes, including Macro, Structured Products (SP), Credit, Bonds, and Equities


• Experience with AWS services such as EC2, S3, and CloudWatch, along with familiarity with Site Reliability Engineering (SRE) principles


• Practical experience with observability and performance monitoring tools like AppDynamics (AppD), eSaaS, and Observe for root cause analysis

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our Whippany, NJ office.

Minimum Salary: $115,000

Maximum Salary: $160,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.