Senior Product Solutions Manager

EvenUp; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance options

Home office stipend

401(k) / RRSP plan

Paid parental leave

Hubs in SF and Toronto

Paid holidays

Job summary

EvenUp is seeking a Sr. Product Solutions Manager to ensure seamless onboarding for enterprise customers. In this highly cross-functional role, you will configure environments, draft AI prompts, run SQL queries for data mapping and reporting, and drive end-to-end UAT.

You will capture customer feedback to influence the product roadmap and write scalable playbooks for new product areas. This role requires strong attention to detail, 4+ years in fast-paced environments, and travel.

Qualifications

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
• Enterprise implementations experience leading customization-heavy system-of-record setups for large enterprises.
• Strong SQL skills for data mapping, reporting and validation.
• Experience writing, testing and iterating AI prompts for LLM-driven workflows.
• Scrappy and adaptable; able to judge quality for v1 launches.
• Exceptional attention to detail for complex configurations and integrations.
• Customer-centric with direct enterprise customer interaction.
• Experience building and prioritizing testing and triage workflows.

Responsibilities

• Drive end-to-end implementation for customers and their environments.
• Configure customer environments with workflows, templates, and SOP translations.
• Write and iterate AI prompts; set quality thresholds for v1 launches.
• Write and run SQL queries for custom reports and data mapping; ensure data accuracy.
• Lead QA and UAT scenarios; coordinate with cross-functional teams.
• Plan training schedules and coordinate with external stakeholders; update internal processes.
• Provide product feedback and backlog prioritization to improve the roadmap.

Skills

Experience 4+ years

Enterprise implementations

SQL skills

Prompt engineering

Scrappy & adaptable

Attention to detail

Customer-centric

Testing & triage

Job description

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We’re looking for a Sr. Product Solutions Manager to ensure our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner. You will work directly with customers to configure their environments, write and iterate on AI prompts, execute SQL queries for data mapping and reporting, drive end-to-end UAT, and build the foundational playbooks for new product areas. You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.

This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up. Please note that travel will be required for this role.

What you’ll do:

• Drive End-to-End Implementation: Own the technical and operational setup for our customers.

• Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.

• Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.

• Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking. Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers.

• Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.

• Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).

• Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

What we look for:

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).

• Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.

• Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation.

• Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs.

• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.

• Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.

• Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.

• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.

How success is measured:

• Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction.

• Clear, repeatable implementation playbooks are established, paving the way for future handoffs to the broader Customer Success team.

• Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap.

Nice to have:

• Prior professional experience working with an enterprise "system of record".

• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.

#LI-Remote

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

_ Notice to Candidates: _

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.