Senior Product Quality Engineer

quip.; New York (NY); Hybrid; USD 135,000 - 175,000; Full time

Benefits offered by this job

Hybrid working environment

Year-round early "summer Fridays"

Wi-Fi enabled rooftop

Job summary

quip. is looking for a Senior Product Quality Engineer in New York, NY to oversee quality in consumer hardware products. This full-time role works on-site Monday to Thursday in DUMBO, with remote work on Fridays. Responsibilities include supplier audits, risk management, and driving reliability testing.

The position requires a strong background in product quality in high-volume environments. A degree in Mechanical or Biomedical Engineering and experience with ISO standards are essential. Benefits include a hybrid work model and competitive salary.

Qualifications

• 4+ years in a Senior Product Quality Engineer role.
• 8+ years experience with Asian suppliers in high-volume production.
• Strong knowledge of ISO frameworks for compliance.

Responsibilities

• Audit and oversee Contract Manufacturers' Quality Management Systems.
• Own the Reliability testing program and define requirements.
• Drive Root Cause Analysis (RCA) of field failures.

Skills

Data Analysis (Excel, SQL, Python)

Root Cause Analysis (RCA)

Communication skills

Knowledge of ISO 13485 and ISO 9001

Experience with high-volume electronic consumer products

Education

Bachelor's (B.S.) or Master's Degree in Mechanical or Biomedical Engineering

Tools

SolidWorks CAD

Job description

quip is seeking a Senior Product Quality Engineer to own supplier quality, manufacturing quality, and product reliability for our consumer hardware products. This role partners closely with engineering and global manufacturing partners to identify field issues, drive root cause analysis, and improve product performance at scale.

This is a full‑time on‑site position Monday‑Thursday in our DUMBO, Brooklyn design studio, with Fridays remote.

Base Salary: $135k‑$175k (in addition to competitive benefits and equity as applicable).

Responsibilities

• Supplier Governance (SQE): Audit and oversee Contract Manufacturers' Quality Management Systems to ensure strict adherence to ISO 13485 and ISO 9001 standards. Own and manage the CAPA and deviation processes to ensure systemic compliance and continuous improvement. Conduct supplier audits and track systemic CM performance.
• Manufacturing Quality & Validation: Partner with CMs to vet and sign off on Master Validation Plans and IQ/OQ/PQ protocols during product setup. Transition these into production by reviewing and optimizing the CM's ongoing Quality Control Plans (IQC, IPQC, OQC). Monitor yields and limit samples to ensure the factory consistently builds to spec and never ships defective product.
• Risk Management: Own the master Risk Management files and high‑level FMEA documentation. Participate and sign off in new product development.
• Design Handoff & Spec Tuning: Work closely with the design team and suppliers during NPI to transfer critical design requirements into assembly and testing fixtures. Review early test data, driving alignment between Engineering and CM's to establish test thresholds that are sensitive enough to intercept defects, while aligning with the supplier's true process capability.
• Reliability & Lifecycle Testing: Own the Reliability testing program. Define Ongoing Reliability Testing (ORT) requirements for factory partners and monitor long‑term durability and "wear and tear" trends.
• Quality Data Reporting & Prioritization: Own the "Single Source of Truth" for quality. Manage the ingestion of CX/RMA data, build reporting dashboards, and provide data‑driven direction on where to focus engineering investigations.
• Hands‑on RCA & Teardowns: Collaborate with the engineering team in physical product teardowns and Root Cause Analysis (RCA) of field failures and customer returns.
• Regulatory Support: Support regulatory‑related documentation and process needs, building familiarity with applicable requirements over time.

Requirements

• 4+ years in a Senior Product Quality Engineer role.
• 8+ years experience working in new product development with Asian suppliers and contract manufacturers, focusing on high‑volume electronic consumer products.
• Strong knowledge of ISO 13485 and ISO 9001 frameworks, with demonstrated experience auditing medical device or high‑compliance consumer electronics Contract Manufacturers.
• Expertise in Data Analysis (Excel, SQL, Python) to visualize quality trends.
• Demonstrated experience leading Root Cause Analysis (RCA) and hands‑on failure analysis/product teardowns for electro‑mechanical hardware.
• High cavitation injection molding and machining process experience.
• Deep knowledge of materials, processes, assembly, electronics, and production methods.
• Strong communication skills to present quality risks to executive leadership.
• Ability to travel internationally 2‑3 times per year to be on‑site at suppliers.
• Ability to attend evening calls with suppliers 1‑2 nights per week.
• Bachelor's (B.S.) or Master's Degree in Mechanical or Biomedical Engineering.

Nice to Haves

• SolidWorks CAD experience.
• Experience with motors and PCBAs.
• Experience with IPX rated products that require defense against moisture ingress.

Benefits

• Hybrid working environment, with an office located in the heart of DUMBO with views of the Manhattan Bridge.
• Year‑round early "summer Fridays".
• Wi‑Fi enabled rooftop.