Senior Product Operations Manager

EarnIn; Mountain View (CA); Hybrid; USD 153,000 - 187,000; Full time

Job summary

EarnIn is seeking a Senior Operations and Strategy Manager to shape business strategy across product, operations, and GTM. You’ll partner with leaders to define visions, incubate experiments, and scale opportunities with cross-functional teams.

You’ll lead AI-enabled pilots, craft scalable playbooks, and drive adoption while ensuring durable, safe production workflows. This role is hybrid in Mountain View, with in-office days required.

Qualifications

• Bachelor’s degree required; MBA or Master’s degree is a plus.
• 4+ years of experience in Strategy and Operations, Consulting, Customer Success, Sales, Business Development, and/or Partnerships.
• Hands-on experience using AI tools or agentic workflows to automate or improve business operations, such as GTM, sales, or customer success work
• A curious, sharp, first-principles thinker who is both a strategist and a builder, comfortable with ambiguity, and energized by solving hard problems
• Experience leading cross-functional projects and hitting goals, including influencing and building alignment up to the executive level
• Comfort speaking directly with customers and partners, working with product and engineering, and managing revenue and costs
• Experience taking a pilot or experiment to a repeatable process other teams actually use
• Very strong verbal and written communication, and equal comfort interfacing internally and externally
• Enthusiasm for test and learn, no fear of failure, and demonstrated success in the face of roadblocks and limited resources
• A high degree of ownership, with curiosity across finance, marketing, and operations rather than staying in one lane

Responsibilities

• Define vision with GMs and scale opportunities across teams.
• Develop roadmap and proof points for B2B initiatives.
• Experiment to drive go-to-market and adoption, building scalable playbooks.
• Identify manual processes and partner with engineering on agentic workflows.
• Translate AI pilots into production with templates and reference implementations.
• Make pilots sustainable for future teams.
• Collaborate with BD, sales, and account management on pitches and content.
• Create innovative solutions for growth and ops excellence.
• Establish metrics and present results to leadership.
• Provide updates to executives and build consensus.

Skills

Strategic thinking

Cross-functional collaboration

Excellent communication

Data analysis

Ownership

Customer engagement

Problem solving

AI workflows

Builder mindset

Education

Bachelor’s degree

MBA or Master’s degree

Tools

SQL

AI tooling

Job description

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

POSITION SUMMARY

As a Senior Operations and Strategy Manager, you’ll help bring our mission to life. You’ll shape business strategy and success from the ground up, covering customer insights, go-to-market, customer adoption, product, and operations. EarnIn is making AI-native work a core capability. It’s how we design, build, and ship, not an initiative. In this role, you’ll apply that to how the business runs.

You’ll operate like an early general manager: understanding business economics, defining strategy, and breaking big goals into work that gets done. As EarnIn adds business units, you may be placed where the need is greatest. You’ll influence and develop the strategies for how EarnIn becomes a market leader. That includes defining new bets, incubating 0-1 experiments, scoping partnership opportunities, and executing on initiatives that drive growth and adoption. You’ll be both a strategist and a builder, and you’ll employ everything in your toolkit to architect strategy, discover new insights, and drive execution. Agents and AI workflows you help put in place will run in production, so they need to be fast, safe, and durable. The people who depend on EarnIn to access their pay when it matters most are the reason this work matters.

The Mountain View base salary range for this full-time position is $153,000-$187,000, plus equity and benefits. We determine salary ranges by role, level, and location. This is a hybrid position in Mountain View that requires in-office work 2 days a week.

What You’ll Do

• Partner with the GMs to define the vision, then own and scale this opportunity with product, sales, operations, business development, finance, and other teams.
• Develop the roadmap and key proof points for B2B initiatives, and work with a small cross-functional team to bring the vision to life.
• Experiment quickly to drive go-to-market and customer adoption, then turn what you learn into scalable playbooks we use going forward.
• Identify where manual work in B2B go-to-market, adoption, and account operations can be replaced with agentic workflows, and partner with engineering to build them.
• Take AI pilots from experiment to production by turning what works into playbooks, templates, and reference implementations other teams can reuse.
• Take pilots that work and make them sustainable, so the next team can run them without starting over.
• Work with business development, sales, and account management on pitch decks and sales content that create new business opportunities.
• Create innovative solutions that drive growth and operational excellence, and implement product testing and roll-outs on the ground. Look at each step of how the B2B business operates and ask: why isn’t an agent doing this?
• Establish and monitor performance metrics, and make results visible and trustworthy.
• Provide regular updates and reports to senior leadership, including the executive team, and build consensus to get new work done.

What We're Looking For:

• Bachelor’s degree required. MBA or Master’s degree is a plus.
• 4+ years of experience in Strategy and Operations, Consulting, Customer Success, Sales, Business Development, and/or Partnerships. Experience in startups, lean business units, or product incubation teams, where you owned work end-to-end with limited support, is advantageous.
• Hands‑on experience using AI tools or agentic workflows to automate or improve business operations, such as GTM, sales, or customer success work
• A curious, sharp, first‑principles thinker who is both a strategist and a builder, comfortable with ambiguity, and energized by solving hard problems
• Experience leading cross‑functional projects and hitting goals, including influencing and building alignment up to the executive level
• Comfort speaking directly with customers and partners, working with product and engineering, and managing revenue and costs
• Experience taking a pilot or experiment to a repeatable process other teams actually use
• Very strong verbal and written communication, and equal comfort interfacing internally and externally
• Strong data retrieval, analytics, and presentation skills, and comfort using data to drive decisions
• Enthusiasm for test and learn, no fear of failure, and demonstrated success in the face of roadblocks and limited resources
• A high degree of ownership, with curiosity across finance, marketing, and operations rather than staying in one lane

You’ll Stand Out If You Have:

• SQL experience
• 0-1 experience in fintech products
• Experience in fintech or regulated, security-sensitive environments
• Experience with AI governance in a regulated environment

#LI-Hybrid

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Voluntary Self-Identification

As set forth in EarnIn’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A Note on AI in the Hiring Process:

EarnIn may use Artificial Intelligence (AI)-powered tools during the hiring process, including tools that (i) generate summaries or notes for interviewers, (ii) review resumes, (iii) assist with scheduling interviews, (iv) help identify themes across candidate responses and profiles for a given role, and (v) assist with populating the interview scorecard.

Final hiring decisions are made by human interviewers and hiring managers.

If you have any questions about the use of AI in our hiring process or if you would like to opt out, please follow the "Learn More" link below. Opting out will not negatively affect your candidacy or evaluation.