Senior Product Operations Manager

Traka Group; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Benefits and annual leave

Career development opportunities

Job summary

HID Global in Austin, TX seeks a Senior Product Operations Manager to oversee product data governance and lifecycle processes across PACS. You will maintain ERP records, drive data standards, and coordinate across Product Management, IT, Operations and Sales for reliable product information.

You will lead cross-functional meetings, prepare roadmaps and reviews, and implement scalable workflows that reduce manual steps and improve data quality globally.

Qualifications

• Bachelor's degree in business, operations, information systems, engineering or a related discipline.
• Substantial experience in product operations, product management or operational program management.
• Hands-on experience creating and maintaining product data in an ERP system, including setup and validation.
• Experience translating product and business requirements into data/process specs and validating enterprise system improvements.
• Ability to coordinate meetings, business reviews or major events and manage timelines with stakeholders.
• Strong written and verbal communication, presenting data clearly to leadership and sales teams.

Responsibilities

• Create, maintain and validate product, pricing and item records in ERP systems (PD/PDH) with accurate documentation.
• Guide product managers on structures, attributes and setup rules; ensure consistent data standards with IT.
• Represent PACS Product Management in data requirements and coordinate testing and acceptance with IT and stakeholders.
• Resolve product data and setup issues with IT, Operations and commercial teams and address root causes.
• Coordinate cross-portfolio leadership activities, agendas, materials and follow-through on decisions.

Skills

Product operations

Product management

Business systems

Cross-functional coordination

Education

Bachelor's degree in business, operations, information systems, engineering or related field

Tools

Oracle PD

PDH

Job description

Senior Product Operations Manager**Job ID:** 52971The Senior Product Operations Manager at HID Physical Access Control Systems (PACS), supports the day-to-day execution of HID's PACS Product Management organization.Reporting to the VP, Product Management, this senior individual contributor combines hands-on responsibility for product setup and changes in enterprise resource planning systems with coordination of cross-portfolio meetings, roadmap communications and business review preparation. Working with Product Management, IT and other business functions, the role maintains reliable product data and improves the processes and systems that support the PACS portfolio.HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and**Physical Access Control Solutions (PACS):**HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.**As our Senior Product Operations Manager, you'll support HID's success by:*** Creating, maintaining and validating product, pricing and item records in Oracle Product Development (PD) and Product Data Hub (PDH) & other downstream systems, implementing approved product setup, change and lifecycle requests accurately and with clear documentation.* Guiding product managers on product structures, attributes, configuration options and setup rules; document consistent product data standards with IT and the relevant business owners.* Representing PACS Product Management in business systems improvements, defining product data requirements, validating data structures and mappings, and coordinating business testing and acceptance with IT and business stakeholders.* Resolving product data and setup issues with IT, Operations and commercial teams, addressing root causes that affect product availability, ordering or fulfillment.* Coordinating key cross portfolio product management leadership team activities, including scheduling, agendas, preparation materials and participant readiness; document decisions, owners and actions, and drive follow-through.* Consolidating roadmap inputs from product managers into consistent, current materials for distribution to regional Product Marketing and Sales teams; coordinating content owner review and approval, maintaining version control, and managing distribution.* Coordinating the product organization's content preparation for global sales meetings, establishing deliverables, owners and deadlines, arranging preparation sessions, and tracking content reviews and readiness.* Organizing preparation for strategic portfolio reviews, including submission schedules, templates, supporting materials and preparation meetings, so portfolio leaders are ready for the review.* Capturing existing product systems knowledge and turning it into maintained procedures, setting up guidance and training that enable continuity and reduces reliance on individual expertise.* Building and improving repeatable workflows for product requests, change approvals and systems readiness for launches and lifecycle transitions, in partnership with the responsible teams.* Maintaining shared planning calendars, presentation templates, approved roadmap materials and reference information that reduce preparation effort and support consistent communication across PACS.* Agreeing on priorities with the VP and tracking deadlines, actioning owners and dependencies across business system work and leadership commitments; following up with stakeholders and escalating gaps or blockers.* Partnering with IT on product systems requirements and improvements, with technical platform administration and delivery led by the accountable IT teams.* Using practical measures of product data quality, change turnaround, preparation readiness and action completion to improve recurring processes and reduce manual work.**Your Experience and Background include:*** Bachelor's degree in business, operations, information systems, engineering or a related discipline, or equivalent practical experience.* Substantial relevant experience in product operations, product management, business systems or operational program management, including ownership of complex cross-functional work.* Hands-on experience creating and maintaining product or item master data in an ERP system, including product structures, setup rules, data validation and controlled changes.* Experience translating product and business requirements into documented data and process requirements, including business testing, validation and acceptance of enterprise systems improvements.* Demonstrated ability to coordinate meetings, business reviews or major events, managing preparation timelines and securing inputs from stakeholders without direct reporting authority.* Strong practical skills with spreadsheets, presentation software and collaboration tools, including consolidating inputs, checking data accuracy and producing clear materials for leadership and sales audiences.* Excellent written and verbal communication, with the ability to turn product and technical inputs into clear presentations and concise updates; sound judgment and discretion with sensitive business information.* Strong organization and attention to detail, with the ability to balance accurate hands-on systems work, recurring coordination tasks and competing deadlines across a global organization.* Experience with B2B hardware, credentials, software or connected product portfolios in physical security, identity, industrial technology or a related sector is preferred.* Experience supporting product leaders through recurring planning, communications and business review activities is preferred.* Experience with product lifecycle management (PLM) systems and the flow of product data between ERP, PLM, ordering and reporting tools is preferred.* Experience coordinating roadmap communications, sales meeting content or strategic portfolio review preparation across regional or global organizations is preferred.* Experience improving workflows through standardization, reporting tools or automation is preferred.**What we can offer you:*** Competitive salary and rewards package* Competitive benefits and annual leave offering, allowing for work-life balance* A vibrant, welcoming & inclusive culture* Extensive career development opportunities and resources to maximize your potential* To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds* **Empowerment:** You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.* **Innovation:** You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.* **Integrity:** You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment