Senior Product Manager — Transform Customer Experiences

Capital One; McLean (VA); On-site; USD 111,000 - 188,000; Full time

Job summary

Capital One is seeking a Product Manager in McLean, VA to help transform customer experiences through technology and data-driven product strategies. You will collaborate with engineering, design, and operations to convert business goals into concrete features and measurable outcomes.

You will learn the essentials of product management and grow in areas like human-centered design, business focus, and technology leadership as you help power digital banking experiences for millions of customers.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management or related experience (design, agile, BA, data science, or software engineering).
• Comfort with ambiguity and ability to work in an agile environment with cross-functional teams.

Responsibilities

• Partner in transforming Image Conversion Services to minimize onboarding effort for customers and agents.
• Collaborate across teams to evaluate processes and identify improvement opportunities.
• Evaluate opportunities to leverage AI-driven tools and implement solutions meeting business and customer needs.
• Define and communicate a clear product roadmap and win buy-in from stakeholders.

Skills

Intellectually Curious

Communicator & Influencer

Do-er

Passionate & Customer Focus

Learner

Team Player

Education

Bachelor’s degree or military experience

Bachelor’s degree in CS or Engineering

Job description

Capital One is seeking a Product Manager in McLean, VA to help transform customer experiences through technology and data-driven product strategies. You will collaborate with engineering, design, and operations to convert business goals into concrete features and measurable outcomes.

You will learn the essentials of product management and grow in areas like human-centered design, business focus, and technology leadership as you help power digital banking experiences for millions of customers.