Senior Product Manager, Safety

Discord Inc.; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Discord Inc. is seeking an experienced Product Manager to lead initiatives aimed at ensuring user safety by combating scaled abuse on the platform. You will be responsible for shaping the product vision, leading cross-functional teams, and developing strategic investments that will enhance user experiences.

The ideal candidate should have over 5 years of product management experience, particularly in designing anti-abuse features, and should thrive in ambiguous environments. The role involves significant cross-team collaboration and a focus on impactful metrics.

Qualifications

• 5+ years of experience as a product manager building and shipping software.
• Strong product sense and understanding of Discord and its users.
• Ability to thrive in ambiguous environments and solve complex problems.

Responsibilities

• Own the product philosophy and roadmap for scaled abuse.
• Define and report progress against north-star metrics.
• Drive cross-functional execution with product teams.

Skills

Analytical ability

Product management

User-facing anti-abuse features

Solutions to complex problems

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

At the heart of Discord's communities is Safety. The Safety team at Discord is responsible for ensuring users find belonging by minimizing exposure to abuse on the platform. We're looking for a Product Manager to lead our work on scaled abuse — fake accounts, account takeovers, scraping — and help keep Discord a safe and welcoming place.

Reporting to our safety Group Product Manager, you'll create the vision, build the systems, and lead the cross-functional strategy that detects and prevents scaled abuse before it reaches our users. This is a high-ownership, high-impact role with significant room to shape strategy, drive investment, and define how we measure and win in this space.

What You’ll Be Doing

• Own the product philosophy, vision, and multi-quarter roadmap for scaled abuse, spanning fake accounts, ATO, scraping, and recidivism detection — prioritizing proactive, foundational investments that compound across the platform.
• Define, own, and socialize the north-star metrics for the space and report progress against those goals to the relevant stakeholders.
• Translate threat research into forward-looking defensive product work, so our roadmap focus’s on the highest-leverage defensive investments rather than one-off firefights
• Drive cross-functional execution with growth, security, anti-abuse and product teams to minimize impact of abuse on our users. This work spans machine learning solutions, heuristics, and building delightful features in-app.
• Partner with product teams across Discord to embed abuse resistance into new surfaces before they ship.

What you should have

• Ability to thrive in ambiguous environments, excited about finding solutions to complex, adversarial problems and then executing on them.
• Passionate about Discord and about keeping users safe from abuse at scale.
• 5+ years of experience as a product manager building and shipping great software, including driving prioritization, trade-offs, and timelines. Some of that experience should include designing and shipping user-facing anti-abuse features.
• Strong product sense and pride in understanding Discord and our users.
• Strong analytical ability to quickly organize and leverage data to make informed product decisions with cross-functional stakeholders.