Senior Product Manager (Salesforce)

Nava PBC; Milton (MA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Disability and life insurance

Paid time off & holidays

Annual bonus

Remote-friendly environment

Home office stipend

Job summary

Nava Public Benefit Corp. is seeking a Product Manager to drive user-centered digital services for government partners.

You will collaborate with engineering, design, and business teams to set direction, scope product features, and measure outcomes against contracts. You will collaborate directly with government partners, manage roadmaps, and translate data into action while maintaining an outcome-focused, user-centric approach across teams.

Qualifications

• 3+ years as a Product Manager or Product Owner on Salesforce-based products (Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud)
• Hands-on understanding of the Salesforce data model, including objects, fields, relationships, record types, and page layouts
• Bachelor's degree or equivalent experience
• Experience running and/or shipping consumer web applications
• Ability to generate very strong product plans and build buy-in across the team, our government partners, and other contractors
• Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
• Ability to identify market trends and shifts that will affect product direction and update plans based on future expectations
• Legal authorization to work in the United States
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Responsibilities

• Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics
• Work closely with cross-functional teams to develop and ship projects
• Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
• Collaborate with the project management team to prioritize roadmaps and inbound units of work
• Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
• Measure product progress toward business goals or user needs and translate data insights into action

Skills

Salesforce

Product management

Stakeholder communication

Roadmapping

Education

Bachelor's degree or equivalent

Tools

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

Job description

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This position may support multiple projects, including active contracts and future opportunities pending contract award. Candidates may be considered for an immediate full-time position or a contingent offer of employment.

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Product Manager to drive our vision forward.

You’ll help us execute our mission of reimagining the digital services our government provides. Working directly with government partners and across Nava’s engineering, design, and business teams, you’ll create experiences that improve the lives of millions of Americans. You’ll work with government partners and cross-functional teams of engineers, designers, and project managers to set direction, scope product features, remove obstacles and barriers, and assess the business impact on a government contract.

You will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people.

Responsibilities

• Define the direction, scope, and priority of projects, from high-level initiatives to specific features, user stories, and business metrics
• Work closely with cross-functional teams to develop and ship projects
• Proactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractors
• Collaborate with the project management team to prioritize roadmaps and inbound units of work
• Represent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractors
• Measure product progress toward business goals or user needs and translate data insights into action

Qualifications

• 3+ years as a Product Manager or Product Owner on Salesforce-based products (Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud)
• Hands-on understanding of the Salesforce data model, including objects, fields, relationships, record types, and page layouts
• Bachelor's degree or equivalent experience
• Experience running and/or shipping consumer web applications
• Ability to generate very strong product plans and build buy-in across the team, our government partners, and other contractors
• Excellent written and verbal communication skills for technical, user experience, and project management trade-offs; ability to step up into team gaps and ambiguous situations to structure the team’s action plan
• Ability to identify market trends and shifts that will affect product direction and update plans based on future expectations
• Legal authorization to work in the United States
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Health coverage

• comprehensive medical, dental, and vision plans to support your overall health needs
• Nava provides disability, life, and accidental death insurance at no cost
• vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays

• enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus

• when Nava meets its goals, eligible employees receive a performance-based annual bonus

full platform offering physical, mental, & emotional health resources & support tools

Virtual care

• see doctors online with no copay through a virtual visit program (depending on available providers)
• earn extended unpaid leave after continuous service for personal growth or rest

Nava matches 4% of your salary to support your retirement savings plan

Flexible work

• remote-first environment with flexibility built around your schedule and responsibilities

Home office setup

• company laptop & setup assistance provided via Staples for remote work needs
• monthly reimbursement to help offset eligible home office utility expenses
• internal training programs and resources to help grow your professional skills

Development opportunities

• LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus

• pre-tax commuter programs to support in-office travel when applicable

A collaborative and remote-friendly team environment where people genuinely care

We have fully remote options if you reside in one of the following states:

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.