Senior Product Manager (Salesforce)

Nava Public Benefit Corp.; Lansing (MI); Remote; USD 98,000 - 153,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

Paid time off

Annual bonus

Parental leave

401(k) match

Job summary

Nava Public Benefit Corp. is seeking a Product Manager to guide government-facing digital services. You will work with government partners and Nava's engineering, design, and business teams to shape features, user experiences, and business metrics.

A strong user focus and ability to navigate ambiguous government contracts are essential. You will collaborate with cross-functional teams, drive end-to-end product discovery, and ensure delivery that aligns with public benefit goals and customer

Qualifications

• 3+ years as a Product Manager or Product Owner on Salesforce-based products.
• Hands-on understanding of the Salesforce data model, including objects, fields, relationships, record types, and page layouts.
• Experience configuring declarative tools such as Flow, validation rules, permission sets, and reports and dashboards.

Responsibilities

• Define the vision, goals, and measures of success for the products and services you manage.
• Collaborate with designers, business analysts, and technical leads to discover market and user requirements.
• Define direction, scope, and priority of projects from high-level initiatives to features and metrics.
• Work with cross-functional teams to develop and ship projects.
• Socialize, iterate on, and build buy-in for product initiatives with partners and contractors.
• Prioritize roadmaps with the project management team.
• Represent Nava's outcome- and user-centric approach in meetings with agencies.
• Understand and communicate needs of end users and government partners.
• Measure progress and translate data into action.
• Make tactical decisions to improve design and requirements.

Skills

Salesforce PM

Stakeholder mgmt

Communication

Agile

Education

Bachelor's degree or equivalent

Tools

Salesforce Flow

Reports & dashboards

Job description

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault‑tolerant cloud infrastructure. We bill for our time, offering our expertise and problem‑solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human‑centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Please note: the level of the role will be determined by Nava leadership based on experience and skillset. This position may support multiple projects, including active contracts and future opportunities pending contract award. Candidates may be considered for an immediate full‑time position or a contingent offer of employment.

Position summary

Nava is at the forefront of reimagining how our government serves its people, and we're looking for a Product Manager to drive our vision forward. You'll help us execute our mission of reimagining the digital services our government provides. Working directly with government partners and across Nava's engineering, design, and business teams, you'll create experiences that improve the lives of millions of Americans. You care deeply about end users and are passionate about crafting simple and usable solutions. You'll work with government partners and cross‑functional teams of engineers, designers, and project managers to set direction, scope product features, remove obstacles and barriers, and assess the business impact on a government contract. You will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people. You think holistically and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information and communicate transparently to build consensus internally and externally.

What you'll do

• Define the vision, goals, and measures of success for the products and services you manage
• Work with designers, business analysts, and technical leads to discover and synthesize market research, user needs, business requirements, and technical approaches
• Define the direction, scope, and priority of projects, from high‑level initiatives to specific features, user stories, and business metrics
• Work closely with cross‑functional teams to develop and ship projects
• Proactively socialize, iterate on, and build buy‑in for product initiatives with the team, government partners, and other contractors
• Collaborate with the project management team to prioritize roadmaps and inbound units of work
• Represent Nava's outcome‑centric and user‑centric approach in discovery meetings with agencies and contractors
• Understand and communicate the needs of end users and population segments we serve and government partners we work with
• Measure product progress toward business goals or user needs and translate data insights into action
• Make tactical decisions to improve the design, define requirements, and generate stakeholder buy‑in for our desired path forward

Required skills

• 3+ years as a Product Manager or Product Owner on Salesforce‑based products (Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud)
• Hands‑on understanding of the Salesforce data model, including objects, fields, relationships, record types, and page layouts
• Experience configuring or specifying declarative tools such as Flow, validation rules, permission sets, and reports and dashboards
• Bachelor's degree or equivalent experience
• Experience running and/or shipping consumer web applications
• Ability to generate very strong product plans and build buy‑in across the team, our government partners, and other contractors
• Excellent written and verbal communication skills for technical, user experience, and project management trade‑offs; enthusiastic communicator
• Strong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team's action plan
• Ability to execute with incomplete information; great product instincts and an ability to create order from divergent needs
• Ability to define a product objective and logically reverse engineer the path and communications to achieve the objective
• Ability to identify market trends and shifts that will affect product direction and update plans based on future expectations
• An adaptive, empathetic, collaborative, and positive mindset

Compensation

Compensation$98,000—$153,000 USD

Other requirements

All roles at Nava require the following:Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hiredWork authorization that doesn't require visa sponsorship, now or in the futureMay be subject to a government background check or security clearance, depending on the contract

Perks working with Nava

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needsInsurance coverage — Nava provides disability, life, and accidental death insurance at no costTime off — vacation, holidays (including Juneteenth), and floating holidays to rest and rechargeCompany holidays — enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus — when Nava meets its goals, eligible employees receive a performance‑based annual bonusParental leave — paid time off for new parents, plus weekly meals delivered to your homeWellness program — full platform offering physical, mental, & emotional health resources & support toolsVirtual care — see doctors online with no copay through a virtual visit program (depending on available providers)Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest401(k) match — Nava matches 4% of your salary to support your retirement savings planFlexible work — remote‑first environment with flexibility built around your schedule and responsibilitiesHome office setup — company laptop & setup assistance provided via Staples for remote work needsUtility support — monthly reimbursement to help offset eligible home office utility expensesLearning opportunities — internal training programs and resources to help grow your professional skillsDevelopment opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certsReferral bonus — get rewarded when you refer great people who join the Nava teamCommuter benefits — pre‑tax commuter programs to support in‑office travel when applicableSupportive culture — A collaborative and remote‑friendly team environment where people genuinely care

Location

We have fully remote options if you reside in one of the following states:Alabama, Arizona, California, Colorado, Connecticut, DC, Delaware, Florida, Georgia, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, WisconsinIf you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

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Equal Employment Opportunity

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.