Senior Product Manager – Platform Services

PointClickCare; Oregon; À distance; USD 116 000 - 129 000; Plein temps

Avantages offerts par ce poste

Benefits starting Day 1

401K/RRSP Matching

Flexible PTO

Parental & Caregiver Leaves

Wellness Spending Account

Learning Programs & Resources

Résumé du poste

PointClickCare is seeking a Product Manager for Platform Services to shape foundational capabilities across the product portfolio. You will define roadmaps, drive API and shared service delivery, and align with internal product teams and customers.

You will leverage a strong PM background with SaaS platform experience, emphasize APIs, identity, and workflow orchestration, and foster collaboration across cross-functional teams to maximize value.

Qualifications

• Bachelor's degree in computer science, engineering, or a related technical field.
• 5+ years of Software Product Management experience, with prior experience building platform services or developer-facing APIs.
• Strong technical foundation with APIs, identity and access, and workflow orchestration.

Responsabilités

• Define and own the multi-year roadmaps for platform services to drive strategic outcomes.
• Use qualitative and quantitative methods to understand customer and user needs and pain points.
• Prioritize investments with data-driven analysis and articulate a clear business case and ROI.
• Collaborate with UX, Engineering, Writers, and other PMs using agile processes and Design Thinking.

Connaissances

APIs

Identity & Access

Workflow Orchestration

AI Tools (Claude)

Communication

SaaS platforms

Formation

Bachelor's degree in CS/Engineering

Outils

APIs

Identity & Access

Workflow Orchestration

Healthcare Tech Systems

Description du poste

Job Title: Product Manager - Platform Services
Location: US - Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder‑led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn't just survive, it thrives.To learn more about PointClickCare, check outLife at PointClickCareand connect with us onGlassdoorandLinkedIn.

Position Summary:

As aProduct Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio. Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed.

To succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration. You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery. You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products.

Key Responsibilities:

• Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Understand competitive landscape.
• Inspire, energize, and motivate cross-functional teams.

Required Skills & Qualifications:

• Bachelor's Degree in computer science, engineering, or a related technical field of study.
• 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
• Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
• Experience working in healthcare technology is a plus.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work - including research, analysis, writing, and stakeholder communication
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
• Experience managing SaaS or PaaS products.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $115,900 - $128,800+ bonus + benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition ... and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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$115,900 - $128,800 a year