Senior Product Manager, Operator Tools

MarginEdge Co.; Arlington (VA); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Medical, Dental, Vision Insurance

401(k) and matching

Stock Options

Job summary

MarginEdge in Arlington, VA is seeking a Senior Product Manager to lead the Operator Tools team, owning end-to-end outcomes for a problem area. You will translate restaurant operators' pain points into concrete solutions and drive cross-functional collaboration with engineering, design, sales, and marketing.

You will work closely with restaurant owners, GMs, head chefs, and managers to define success metrics, validate ideas with tests, and measure impact across the product lifecycle.

Qualifications

• 3-6 years in product management or a related business or technical role.

Responsibilities

• Own the strategy, roadmap, and measurable outcomes for your problem area.
• Build a deep understanding of restaurant operators through regular customer interaction and product data.
• Validate problems and solutions using lightweight tests, prototypes, and pilots.
• Lead product development with Design and Engineering from exploration to delivery.
• Understand market landscape to differentiate MarginEdge's offerings.

Skills

Product management

Customer research

Outcome ownership

Data-driven decisions

Cross-functional leadership

Ambiguity tolerance

Job description

MarginEdge is seeking a Senior Product Manager to join our new Operator Tools team — the group responsible for helping restaurants understand and control their costs, and ultimately manage their restaurants better.

MarginEdge’s Operator Tools are part of a broader SaaS solution built for restaurant operators by restaurant operators.

As a Senior Product Manager, you will own a problem area end-to-end. That means you are accountable for an outcome, not a feature list: you determine what is worth solving, work with the team to define the best solution, get it built and launched, and then evaluate the impact.

You will work closely with external stakeholders — restaurant owners, GMs, head chefs, managers, accountants and bartenders — and translate their pain points to the MarginEdge engineering, design, operations, sales, and marketing teams. The ideal candidate has a “buck stops here” mentality, where you take responsibility for ensuring that all the stakeholders are put in a position to succeed, and you proactively anticipate the concerns of both customers and your team.

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 12,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

• Own the strategy, roadmap, and measurable outcomes for your problem area. Partner with leadership to define success, make prioritization decisions, and communicate the strategy and trade-offs.

• Build a deep understanding of restaurant operators and their workflows through regular customer interaction, qualitative research, and product data, and represent that understanding in product decisions.

• Validate problems and solutions before making significant investments. Use lightweight tests, prototypes, and pilots to reduce uncertainty, and be willing to change direction when the evidence warrants it.

• Use data throughout the product lifecycle. Be able to investigate usage and workflow patterns yourself, partner with Data on what needs to be collected, and measure whether launches actually drove the intended outcome.

• Lead product development in close partnership with Design and Engineering, from exploration and prototyping through delivery, balancing customer value, usability, feasibility, and quality.

• Understand the competitive and market landscape well enough to know where we are differentiated, where we are exposed, and where there are unmet operator needs.

• Partner with Product Marketing, Sales, and Operations on positioning, enablement, rollout, and post-launch feedback.

• Take on ambiguous, early-stage opportunities and bring them to a point where the company can make an informed decision about whether and how to invest.

• Be the product expert and accountable owner for your area, providing context and direction when customer issues, product questions, feature requests, and new opportunities arise.

• Communicate strategy, decisions, trade-offs, and results clearly to audiences ranging from engineers to executives.

• Raise the bar for product practice across the team through mentoring and by improving how we approach discovery, writing, decision-making, and measurement.

What qualifications or skills are required?

• 3-6 years in product management or a related business or technical role (business analyst, product owner, software engineer).

• A willingness to roll up your sleeves and spend time with our customers in restaurants, gaining an extremely deep first-hand understanding of the problem space.

• A track record of owning an outcome metric, not just a delivery schedule — including cases where you can describe what you moved, by how much, and how you knew.

• Experience driving measurable adoption or behavior change, not just shipping features — getting people to actually use something and do something differently as a result.

• Experience leading and launching large projects across multiple months or quarters with a high level of autonomy.

• Experience establishing prioritization across competing priorities, optimizing for business outcomes.

• Comfort operating in ambiguity, where the problem is known but the right solution is not.

• Demonstrated ability to have user empathy and focus on problem-solving from their perspectives.

• Strong written communication — you can make a persuasive, evidence-backed case to a room.

• Comfort working with data to find problems and evaluate results.

• Familiarity with the capabilities of modern LLMs and how to integrate them into innovative products.

Nice to Haves:

• Experience taking a product from zero to one, not only iterating on an established one.

• Experience with hardware products and mobile applications.

• Restaurant experience.

• Experience building, designing, or otherwise working with software for restaurant owners and operators.

Compensation:

The anticipated salary range for this role is $135,000–$150,000 annually. Where a candidate falls within that range depends on a variety of factors, including experience, skills, qualifications, geographic location, and internal equity. In addition to base salary, this role may be eligible for bonus opportunities and our comprehensive benefits package.

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)

• Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance!)

• Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)

• Health Savings Account with employer match (dependent upon your medical plan selection)

• Commuter benefits with employer contribution (excluding limos and helos - for now)

• Generous Life Insurance Plan

• Short- and Long-term Disability

• Company-Paid Holidays

• 401(k) and matching

• Stock Options to buy into everything we are doing to support this industry

• 12-week fully Paid Parental Leave

• Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too!

• A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022, 2023, 2024 and 2025!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.