Senior Product Manager, Onboarding & Customer Experience - Remote

Arctic Wolf Networks, Inc.; Eden Prairie (MN); Hybrid; USD 173,000 - 259,000; Full time

Benefits offered by this job

Equity

Flexible time off

401k match

Private benefits plan

Fertility support

Job summary

Arctic Wolf is seeking a Senior Product Manager for Managed Security Services onboarding to bridge Product Management and Engineering, translating vision into scalable onboarding workflows and customer experiences.

The role focuses on operationalizing the onboarding journey, ensuring customers are welcomed into the Arctic Wolf ecosystem with intuitive, self-service experiences that accelerate value and reduce dependencies.

Qualifications

• Experience collaborating with cross-functional teams including Product, Engineering, Customer Success, and Operations.
• Strong ability to translate complex requirements into actionable plans.
• Familiarity with onboarding workflows and telemetry data a plus.

Responsibilities

• Translate product vision into onboarding strategies and scalable customer experiences.
• Collaborate with Product, Engineering, and Customer Success to prioritize onboarding initiatives and backlogs.
• Define requirements and acceptance criteria for onboarding features and integrations.
• Track progress with dashboards, reports, and telemetry to optimize adoption and time-to-value.

Job description

Arctic Wolf is seeking a Senior Product Manager for Managed Security Services onboarding to bridge Product Management and Engineering, translating vision into scalable onboarding workflows and customer experiences.

The role focuses on operationalizing the onboarding journey, ensuring customers are welcomed into the Arctic Wolf ecosystem with intuitive, self-service experiences that accelerate value and reduce dependencies.