Senior Product Manager- Informatics (IC)

CVS Health Corporation

Arkansas

Hybrid

USD 68,000 - 199,000

Full time

6 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation seeks a senior product leader to own the Epic EHR platform and related informatics tools. You will drive product vision from ideation through delivery, partnering with clinical and technical teams to translate stakeholder needs into actionable requirements, ensuring quality and safety across enterprise informatics initiatives.

Responsibilities include owning full lifecycle for Epic-based tools, coordinating with data science, engineering, and architecture, and leading

Qualifications

7–10 years of product management and healthcare informatics experience.
Deep Epic expertise with hands-on Epic modules and tools.
Ability to deliver complex healthcare technology projects on time and within scope.
Proven leadership and collaboration with senior stakeholders in a matrixed environment.
Data-driven approach to measure product impact and guide decisions.
Strong change management and user adoption skills.

Responsibilities

Act as product owner for Epic and informatics solutions, aligning with clinical and operational needs.
Own full lifecycle for Epic-based tools, from ideation through go-live and vendor evals.
Create features and workflows based on clinical insights and CX needs.
Translate strategies into actionable requirements and project plans with milestones.
Partner with business, clinical, and operational teams to define product vision and OKRs.
Coordinate with engineering, data science, integration, and architecture teams in agile cycles.
Develop and maintain risk/issue logs with escalation paths.
Ensure cross-functional alignment and effective governance in meetings.
Deliver executive reporting on status, risks, and decisions.
Develop testing procedures and governance for Epic assessments and releases.
Support readiness and adoption through training and change management.
Assist domain leaders with talent recruitment and development in a fast-paced, global environment.

Skills

Product management

Healthcare informatics

Epic expertise

Agile methodologies

Stakeholder management

Cross-functional leadership

Data-driven mindset

Change management

Executive communication

Tools

JIRA

FigJam

Confluence

Lucid

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Profile Summary

Leads product strategy and execution for the organization's Epic electronic health record (EHR) platform and related clinical informatics tools. Owns the product lifecycle for Epic-integrated solutions from ideation through delivery, partnering with clinical, technical, and operational stakeholders to translate business and clinical needs into product requirements. Applies deep Epic platform expertise, user-centric design, and agile methodologies to drive adoption, quality, and safety across enterprise informatics initiatives to improve healthcare delivery for our patients.

A Brief Overview

Defines product vision and strategy for Epic domain through discovery, requirements definition, configuration, and enhancement of Epic and related informatics products and tools. Conducts user research with clinical and business stakeholders, collaborates with cross-functional and technical teams, designs workflows and user experiences, and oversees the product development lifecycle. Applies deep Epic expertise, agile methodologies, and informatics best practices to ensure Epic-based solutions meet clinical, operational, and end-user needs while driving business outcomes.

What You Will Do

Acts as the product owner for Epic and informatics solutions, understanding the clinical, operational, and competitive landscape to advance the organization's technical solutions to support healthcare delivery.
Owns the full product lifecycle for Epic-based tools and workflows, from gathering ideas through prototyping, build, testing, and go-live. This includes vendor evaluations for buy vs. build options.
Creates features, stories, and workflow designs for current and future Epic products based on clinical insights, stakeholder research, and Customer Experience (CX) needs.
Defines and drives execution pathways by translating strategic informatics goals into actionable product requirements and project plans, including milestones, deliverables, and dependencies across workstreams.
Partners with business, clinical, and operational teams to build a product vision, identify business and clinical value, and translate use cases and capabilities into clear, actionable product strategy that is tied to organizational objectives and OKRs.
Coordinates with technical partners across engineering, data science, integration, and architecture teams in a fast-paced, agile development process to enhance the organization's Epic ecosystem.
Develops and maintains risk and issue logs, identifying, assessing, and mitigating risks across technical and operational domains, with clear escalation and resolution pathways.
Ensures workstream integration and alignment across clinical, technical, and operational groups, leading effective cross-functional meetings with clear agendas, follow-ups, and accountability.
Delivers executive-level reporting on product status, risks, and decisions needed, and builds strong relationships with key stakeholders across the enterprise.
Develops testing procedures and governance for onsite, monthly, and quarterly Epic assessments, with detailed documentation review.
Partners with training and change management teams to support readiness, adoption, and feedback loops for Epic-based product releases.
Supports approval of product iterations, schedules, releases, and roadmaps to maintain delivery speed and quality across Epic initiatives.
Support the domain leaders in recruiting, hiring, and developing product and informatics talent in a collaborative, fast-paced, global environment to instill industry-proven best practices.

For This Role You Will Need - Minimum Requirements

7-10 years of relevant work experience, including experience in product management and healthcare informatics or health IT product/project management.
Deep Epic expertise, including hands-on experience managing, configuring, or overseeing Epic software, modules, and tools within a healthcare enterprise.
Ability to deliver complex healthcare technology projects on time and within scope
Proven Leader: Comfortable driving strategic decisions, taking ownership, and coordinating resources to ensure successful project outcomes
Highly Collaborative: Excel at working with senior-level stakeholders and can translate complex technical topics for a variety of audiences in a matrixed environment
Data-Driven Mindset: Uses data to measure product impact and work with analytics teams to evaluate success.
Adept at problem solving and decision making.
Adept at collaboration and teamwork.
Adept at growth mindset (agility and developing yourself and others).
Adept at execution and delivery (planning, delivering, and supporting).
Adept at business intelligence and translating data into actionable insight.
Skilled in change management and driving user adoption of clinical technology.

Preferred Qualifications

Epic certification(s) in one or more modules relevant to the role (e.g., Mychart, Campaigns, Grand Central, Welcome, Healthy Planet, etc).
Experience with JIRA, FigJam, Confluence, Lucid or similar tools
Experience in Value Based Care and Medicare/Medicare Advantage
Comfort operating in a regulated environment with data privacy and compliance considerations.
Strong executive presence with experience presenting to and building relationships with senior stakeholders across a large enterprise.

Pay Range

The typical pay range for this role is:

$67,900.00 - $199,144.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.