Senior Product Manager -- Grainger.com

Grainger; Lake Forest (IL); Hybrid; USD 124,000 - 224,000; Full time

Job summary

Grainger.com Senior Product Manager role based in Chicago, IL, with hybrid work and occasional travel. You will lead end-to-end product experiences, collaborate with search, cart, and account management, and guide a team to deliver customer value.

The ideal candidate has 7+ years in product management, strong strategic thinking, and comfort with data analytics tools. Grainger offers competitive compensation, benefits, and opportunities to shape digital experiences for millions of customers.

Qualifications

• Bachelor's Degree or equivalent experience
• 7+ years of product management or equivalent experience
• Demonstrated success leading complex, cross-team product initiatives
• Experience influencing senior leaders and executive stakeholders
• Advanced ability to use data, experimentation, and insights to guide decisions

Responsibilities

• Own and evolve the product strategy for Grainger.com, establishing enterprise roadmaps across now, near, and next to drive advantaged customer outcomes at every stage.
• Define and monitor success metrics across the roadmap, making data-informed decisions in ambiguous environments, driving outcomes aligned to the product strategy and creating transparency and accountability across teams and stakeholders.
• Influence senior stakeholders through clear narratives that connect product strategy to business outcomes, helping partners reason about tradeoffs and priorities.
• Champion deep customer understanding and ensure data-driven insights drive prioritization and solution design, partnering with UX and Analytics on research as appropriate, and partnering with operational teams to assess and propose process changes needed to achieve business outcomes.
• Identify novel opportunities and rethink approaches to unlock new value for customers and the business leveraging market and Grainger understanding.
• Lead alignment across multiple cross-functional teams and business stakeholders, resolving conflicts and driving shared accountability.

Skills

Strategic thinking

Problem solving

Data-driven decision making

Stakeholder influence

Cross-functional leadership

Ambiguity handling

Mentoring others

Education

Bachelor's Degree or equivalent experience

Tools

Adobe Analytics

Google Analytics

Amplitude

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $134,100.00 – $223,500.00 for Chicago, IL and $124,200 - $207,000 for a remote position. This role is eligible for an incentive target of up to 20%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Sponsorship

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Rewards And Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Senior Product Manager for Grainger.com is responsible for advancing the end-to-end customer experience, partnering with product managers across search, cart and checkout, and account management to evaluate journey effectiveness and identify opportunities to create more connected and valuable digital experiences for customers.

We are looking for product managers to help guide and chart a course for Grainger's enterprise systems and application development so that Grainger continues to be the destination for "the ones that get it done". The Senior Product Manager contributes to the product strategy, vision, and roadmap of future products, with high degree of ownership over critical features and the customer experience. You will work with engineering, design, and operations to develop and launch innovative aspects of a product. You are creative and highly analytical, able to work in a matrix organization, can synthesize a variety of technologies and capabilities into products and applications that customers love. You will report to the VP, Product Management.

Work Location:

The position will be located in the Merchandise Mart in Chicago, IL and is hybrid with 2 days per week required in the office. We will also consider highly qualified non-local candidates for remote work who are willing to travel to Chicago for onboarding and occasional team meetings. Onsite onboarding will be required. We will also consider candidates who are seeking relocation with partial assistance.

You Will

• Own and evolve the product strategy for Grainger.com, establishing enterprise roadmaps across now, near, and next to drive advantaged customer outcomes at every stage. As roadmaps enter execution, ensure work is well-formed and clear for delivery partners.
• Define and monitor success metrics across the roadmap, making data-informed decisions in ambiguous environments, driving outcomes aligned to the product strategy and creating transparency and accountability across teams and stakeholders.
• Influence senior stakeholders through clear narratives that connect product strategy to business outcomes, helping partners reason about tradeoffs and priorities.
• Champion deep customer understanding and ensure data-driven insights drive prioritization and solution design, partnering with UX and Analytics on research as appropriate, and partnering with operational teams to assess and propose process changes needed to achieve business outcomes.
• Identify novel opportunities and rethink approaches to unlock new value for customers and the business leveraging market and Grainger understanding.
• Lead alignment across multiple cross-functional teams and business stakeholders, resolving conflicts and driving shared accountability.
• Compete with urgency by balancing speed, quality, and risk across initiatives to deliver maximum impact. Stay ahead of trends in adjacent technologies, competitive space, and customer needs and develop a clear strategy around how Grainger can win.

You Have

• Bachelor's Degree or equivalent experience required
• 7+ years of product management or equivalent experience required
• Demonstrated success leading complex, cross-team product initiatives
• Strong strategic thinking and problem-solving skills
• Advanced ability to use data, experimentation, and insights to guide decisions
• Experience influencing senior leaders and executive stakeholders
• Proven ability to operate effectively in high-ambiguity environments
• A passion for developing others and elevating product practices

Preferred

• Experience with logged-in customer portals and personalized digital experiences.
• Significant experience with web and product analytics platforms - such as Adobe Analytics, Google Analytics, Amplitude, or similar tools - to understand customer behavior, evaluate product performance, and guide prioritization.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.