Senior Product Manager, External Services - Fraud Enforcement, AWS Payments & Fraud Prevention

Amazon Web Services (AWS); Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon Web Services, Inc. in Seattle is seeking a Senior Product Manager for External Services to own the strategy for real-time fraud enforcement across AWS.

You will shape the roadmap, define reusable capabilities, and collaborate with engineering to ensure scalable, observable, and resilient enforcement across services and regions. The ideal candidate has a proven track record delivering technical products at scale, understands distributed systems, automated decision-making, and balancing

Qualifications

• 5+ years of technical product management with internet business experience
• Experience taking a product from conception through engineering to market
• Experience working with cross-functional teams to align product strategy

Responsibilities

• Own the vision and roadmap for real-time enforcement across AWS services
• Define requirements to ensure enforcement is scalable, observable, and resilient
• Establish safeguards, auditability, and clear customer communication paths
• Drive adoption across compute, AI, Marketplace, and emerging products
• Track metrics like time to action, false positives, and loss prevention
• Collaborate with service teams, Security, Legal, and product leaders across AWS

Skills

Product management

Cross-functional leadership

AI tools

Cloud services

Job description

Description

Want to define how AWS responds when fraud or account compromise is detected? Join the AWS Payments & Fraud Prevention team as a Senior Product Manager - External Services, where you will own the product strategy for real-time fraud enforcement across AWS.

AWS Fraud Prevention uses identity, account activity, payment, and service usage signals in machine learning models and AI systems to detect fraud and account compromise. This role will define how AWS turns those risk assessments into fast, consistent enforcement actions that protect customers and AWS across services and regions. You will own the strategy and roadmap for real-time enforcement, including reusable capabilities, customer safeguards, service adoption, and measures of speed and accuracy.

The ideal candidate has a strong track record of defining and delivering technical products at scale. You understand distributed systems, automated decision-making, and how to balance rapid fraud prevention with the impact on legitimate customers. You can also align teams across AWS around a common product strategy and technical approach.

Key job responsibilities

• Real-Time Enforcement Strategy: Own the vision and roadmap for how AWS turns risk assessments into consistent enforcement actions. Define reusable capabilities that help mitigate fraud across all AWS services without building a separate solution for each use case.
• Reliable Execution: Define product and technical requirements for enforcement actions that must complete in real-time. Partner with Engineering to ensure enforcement is scalable, observable, and resilient across services and regions.
• Policy and Customer Safeguards: Define how the severity and confidence of a risk assessment, customer context, and potential impact determine the appropriate response. Establish requirements for actions, customer communication, auditability, human review when needed, and paths to recovery.
• AWS Service Adoption: Expand real-time enforcement across AWS compute, AI, Marketplace, and emerging products. Identify coverage gaps, prioritize integrations, and make enforcement readiness part of product launch planning.
• Measurement and Improvement:Track time to action, execution success, automation coverage, false positives, customer recovery, and prevented fraud loss.
• Cross-Functional Leadership:Partner with AWS service teams, Identity, Security, Customer Service, Engineering, Science, Legal, and product leaders. Align teams on priorities, resolve trade-offs between fraud prevention and customer experience, and represent the domain in executive reviews.

Basic Qualifications

• 5+ years of technical product management with internet business experience
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience driving direction and alignment with cross-functional teams
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience using AI tools to accelerate product development, research, and decision-making

Preferred Qualifications

• Experience working with engineering and technical teams to build automated solutions
• Experience in fraud prevention, trust and safety, security operations, or account-risk products
• Experience with cloud services, resource management, account security, or access controls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 167,400.00 - 226,500.00 USD annually

USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10562258