Senior Product Manager - Enterprise Shared Services (ESS)

Toyota North America; Plano (TX); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Health care and wellness plans

401(k) retirement plan with company-m算

Paid holidays and time off

Job summary

Toyota North America is seeking a Senior Product Manager to own the ESS portfolio strategy and roadmap, aligning customer experiences and internal platforms across multiple domains.

You will drive adoption of reusable services, collaborate with engineering on API design and identity patterns, and ensure delivery with an enterprise-grade perspective. This role emphasizes customer focus, data-driven choices, and startup-like urgency within a global brand.

Qualifications

• Extensive experience in product management for enterprise platforms.
• Proven ability to lead data-driven prioritization and adoption of reusable services.
• Strong knowledge of cloud-native patterns and integration Architecture.

Responsibilities

• Own the product strategy, roadmap, and backlog for the ESS portfolio.
• Define vision, scope, target users, success metrics, and lifecycle for shared services.
• Translate needs across Originations, Servicing, Banking, VPP and other domains into priorities.
• Partner with engineering to define reusable platform capabilities (APIs, identity, data models).
• Lead backlog refinement, sprint planning, demos, retrospectives, and release planning.

Skills

Product management experience

Enterprise platform

Cloud AWS

API design

Data-driven decision making

Tools

Okta

APIs

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other workauthorization for this role now or in the future. You must have the right to work in the United States and not requireToyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEMOPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in thefuture. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorshipnow or in the future.

Who we’re looking for

• The primary responsibility of this role is to own product strategy, roadmap, and delivery for the ESS portfolio — including customer/visitor/dealer profile platforms, customer communications, document management, and NFR compliance — ensuring every shared service is adopted, measured, and continuously improving.

• Reporting to the Product Director, the person in this role will support the Enterprise Platform Technology department’s objective to deliver enterprise-grade, reusable platform capabilities that accelerate application delivery, reduce duplication, and strengthen security and compliance posture across Toyota Financial Services.

• We’re looking for someone who is obsessed with the customer, makes decisions with data, and moves with the urgency of a startup inside one of the world’s most trusted brands. You think beyond your own domain — you actively look across domain lines to spot inconsistencies and dependencies before they become problems, then resolve them for the good of the whole product. If you’ve led product in a startup or early-stage environment and can navigate the needs of a large enterprise without losing speed, this is the role.

What you’ll be doing

• Own the product strategy, roadmap, and prioritized backlog for the ESS portfolio

• Define product vision, service scope, target consumers, success measures, and lifecycle expectations for each shared service — balancing enterprise-wide reuse with domain-specific needs.

• Evaluate application team needs across Originations, Servicing, Banking, VPP, and other TFS domains, and translate them into product priorities, technical requirements, and adoption strategies.

• Partner with engineering and architecture to define reusable platform capabilities — including API design, identity and access patterns, data tokenization schemes, profile data models, and communication channel integrations.

• Serve as Product Owner for the delivery team: lead backlog refinement, sprint planning, demos/reviews, retrospectives, release planning, and related Agile ceremonies.

What you bring

• Extensive experience in product management, technology implementations, or technical leadership, with a proven track record of delivering enterprise platform or shared-service products.

• Direct experience with one or more of:data tokenization / encryption-at-field-level,digital identity and access management (CIAM/IAM),customer profile / master data platforms, orenterprise communication orchestration(email, SMS, push, print).

• Deep knowledge of cloud-native application patterns — microservices, API gateways, event-driven architectures, secure software delivery, and infrastructure-as-code — with hands-on familiarity in AWS or equivalent cloud platforms.

• Demonstrated ability to define and drive adoption of reusable service catalogs, internal developer platforms, or application building-block frameworks across multiple consuming teams.

• Strong understanding of NFR (non-functional requirements) disciplines: security, reliability, scalability, observability, and regulatory compliance — and how to translate them into product requirements and platform guardrails.

• Familiarity with the software delivery lifecycle, emerging technologies such as Generative AI and LLMs, and how to evaluate build-vs-buy-vs-adopt decisions for platform capabilities.

• Excellent analytical skills with the ability to leverage data, adoption metrics, and consumer feedback to drive prioritization.

• Exceptional communication and stakeholder management skills — able to articulate technical concepts to business leaders and business context to engineers.

Added bonus if you have

• Experience building or managingPII tokenization / de-identification servicesin a regulated financial services or automotive finance environment.

• Hands-on familiarity withidentity platforms(e.g., Okta, ForgeRock, AWS Cognito, Ping) and identity standards (OAuth 2.0, OIDC, SAML, SCIM, FIDO2).

• Experience withcustomer data platforms (CDP)or unified profile systems spanning multiple customer types (customers, visitors, dealers, partners).

• Background inomni-channel communication platforms(e.g., Twilio, AWS Pinpoint, Salesforce Marketing Cloud) including template management, preference/consent management, and delivery orchestration.

• Product Owner or product management certification (CSPO, SAFe POPM, Pragmatic Institute, etc.).

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility, and respect

Professional growth and development programs to help advance your career, as well as tuition reimbursement

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Program (if applicable)

Comprehensive health care and wellness plans for your entire family

Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)

Paid holidays and paid time off

Referral services related to prenatal services, adoption, childcare, schools and more

Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].