Senior Product Manager, Digital Experience

Four Hands; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Four Hands, a leading designer and wholesaler of furniture, is seeking a Senior Product Manager to shape the digital experience across its platforms. This newly-created role focuses on delivering a best-in-class customer experience on the to-the-trade website, driving strategy and data-informed decisions.

You will partner with Design, Engineering, QA, Marketing, Merchandising, Sales, CX, IT and Operations to align on priorities and deliver value while maintaining a clear roadmap and strong

Qualifications

• 10+ years of PM experience.
• Proficient in Figma and JIRA.
• Experience collaborating with multiple teams.
• Translate design concepts into usable experiences.
• Strong verbal and written communication.
• Able to prioritize many projects and meet deadlines.
• Analytical and creative problem-solving.

Responsibilities

• Drive the product strategy, vision, and roadmap for digital products.
• Identify, prioritize, and validate opportunities through research and analytics.
• Lead end-to-end product lifecycle from discovery to delivery.
• Develop business cases, requirements, user stories, and success metrics.
• Collaborate with Marketing, Merchandising, Sales, CX, IT, and Operations.
• Maintain a transparent roadmap balancing initiatives and priorities.
• Monitor product performance and optimize experiences based on feedback.
• Uphold core values and be a team player.

Skills

Cross-functional collaboration

Analytical thinking

Communication skills

Project prioritization

Tools

Figma

JIRA

Job description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

Our Digital Experience team is seeking an experienced Senior Product Manager. In this newly-created role, you will be responsible for helping shape the technology strategy across our digital platforms, focusing primarily on our to-the-trade website, to deliver a best-in-class customer experience.

In This Role

• Drive and execute the product strategy, vision, and roadmap for digital products, aligning customer needs, business objectives, market opportunities, and data-driven insights into measurable outcomes
• Identify, prioritize, and validate product opportunities through customer research, analytics, competitive analysis, and cross-functional collaboration
• Lead the end-to-end product lifecycle, from discovery through delivery, partnering closely with Product Design, Engineering, QA, and business stakeholders to build experiences that solve meaningful customer problems and drive business value
• Develop business cases, product requirements, user stories, and success metrics that align stakeholders around a shared vision and enable efficient product delivery
• Collaborate with leaders across Marketing, Merchandising, Sales, Customer Experience, IT, and Operations to gain alignment, influence priorities, and drive successful product adoption
• Maintain and communicate a transparent product roadmap that balances strategic initiatives, customer needs, technical investments, and operational priorities while providing clarity across the organization
• Monitor product performance through customer feedback, analytics, and experimentation, using insights to continuously optimize the customer experience and business outcomes
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands Team

The Ideal Person

• 10+ years of experience as a Product Manager
• Proficient in Figma and JIRA
• Experience collaborating with multiple teams across various disciplines
• Demonstrated ability to partner effectively with Software Developers to translate design concepts into functional, high-quality user experiences
• Strong verbal, written, and interpersonal communication skills with an ability to influence
• Proven track record of prioritizing and managing multiple projects while meeting deadlines and producing high-quality work
• Excellent analytical and creative problem-solving skills with ability to focus on details while maintaining the “big picture” view