Senior Product Manager, Customer Experience

LendingTree; Charlotte (NC); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Annual performance bonus

Job summary

LendingTree is seeking an experienced Product Manager for a hybrid role based in Charlotte. The candidate will be responsible for developing a clear product strategy and roadmap, collaborating with cross-functional teams, and overseeing the product development lifecycle.

With 5-7 years of experience in product management, particularly in financial services, the ideal candidate will have a strong understanding of online lending products and excellent leadership abilities. The compensation ranges from $150,000 to $170,000, along with additional benefits including medical insurance and 401(k) matching.

Qualifications

• At least 5-7 years of product management experience, preferably in financial services.
• Strong understanding of online lending products including mortgages and personal loans.
• Ability to turn ambiguity into detailed requirements.

Responsibilities

• Develop and articulate a clear product strategy.
• Create and maintain a detailed product roadmap.
• Collaborate with cross-functional teams for successful product launches.
• Champion a user-centric approach to product development.
• Define and track key performance indicators (KPIs).

Skills

Product management experience

Analytical mindset

Problem-solving skills

Leadership abilities

Communication skills

Education

Bachelor's degree in business, computer science, or a related field

MBA or advanced degree

Tools

Product management tools and methodologies

Job description

This role requires a hybrid schedule in either our Charlotte, Seattle, or Denver offices; Tuesday-Thursday in-office, Monday and Friday remote. Additionally, this position does not offer visa sponsorship.

Responsibilities

• Product Strategy: Develop and articulate a clear product strategy that aligns with the company's overall goals and objectives. Identify market trends, customer needs, and competitive landscape to drive product innovation.
• Product Roadmap: Create and maintain a detailed product roadmap that outlines the short‑term and long‑term product development plans. Prioritize features and enhancements based on customer feedback, data, business impact, and technical feasibility.
• Cross‑Functional Collaboration: Collaborate closely with cross‑functional teams, including engineering, design, marketing, and customer support, to ensure successful product development, launch, and ongoing optimization.
• User‑Centered Design: Champion a user‑centric approach to product development, conducting user research, usability testing, and gathering customer feedback to inform product decisions.
• Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives. Use data and analytics to make data‑driven decisions and continuously improve product performance.
• Product Development: Oversee the entire product development lifecycle, from ideation to launch, and post‑launch iteration. Collaborate with engineering teams to ensure timely and quality delivery of features and updates.
• Market Analysis: Stay informed about industry trends, competitor offerings, and regulatory changes in the lending and financial services sector. Use market insights to identify opportunities for growth and product differentiation.
• Risk Management: Assess and manage product‑related risks, including compliance, security, and financial risks, ensuring that the product meets all regulatory and security requirements.
• Team Leadership: Lead and mentor a team of product managers and junior product managers, providing guidance, coaching, and professional development opportunities.

Qualifications

• Bachelor's degree in business, computer science, or a related field. MBA or advanced degree is a plus.
• Proven track record of at least 5‑7 years of product management experience, preferably in the financial services or lending industry.
• Strong understanding of online lending products and services, including mortgages, personal loans, and credit cards.
• Experience working in a technical environment with broad, cross‑functional teams to deliver features and drive business impact.
• Experience as a strong leader who can prioritize well, communicate clearly and effectively, and influence.
• The ability to turn ambiguity into detailed requirements.
• Proficiency in using product management tools and methodologies.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Strong problem‑solving skills and the ability to think strategically.

Compensation

The base pay range for this position is $150,000‑170,000, however, base pay offered may vary depending on internal factors, job‑related knowledge, location and candidate experience.

Incentive Compensation

Eligible for annual performance bonus.

Benefits

Medical, dental, and vision insurance and 401(k) matching.

EEO Statement

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.