Senior Product Manager (Core Experience)

PlayStation; San Mateo (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

PlayStation seeks an experienced Product Manager to lead core and backend software initiatives across PC/Mobile/Console platforms. You will define customer experiences, workflows and key metrics, guiding end-to-end product development with international teams.

You will own strategic roadmaps, prioritize features, and communicate business rationale to designers, engineers and leadership, ensuring timely delivery and market relevance.

Qualifications

• The ideal candidate has at least 5 years experience managing and releasing consumer software products.

Responsibilities

• Lead User Experience for PlayStation platform core experience features, products and services.
• Maintain and communicate the roadmap for the products.
• Prioritize features based on product strategy and global business objectives.
• Act as Voice of Customer (VoC) to create the strategic vision for platform features.
• Understand and communicate how your product is used in market based on feedback and data.
• Collaborate with design teams to design usable, feasible, viable experiences.
• Collaborate with engineering teams to ship the right product at the right time.
• Work with Program Management to supervise delivery and resolve blockers/risks.
• Stay ahead of industry trends to refine product strategy and vision.

Skills

User Experience

Voice of Customer

Platform features

Cross-functional comms

Agile Scrum

Product Management

International teams

Gaming industry

Education

BA/BS Degree or equivalent preferred

Tools

JIRA/Confluence

Job description

• This role is focused on leading core, user-facing and backend system software initiatives which are critical to the success of the PlayStation platform
• We are looking for a motivated Product Manager who can work with multiple international teams to define the customer experience, workflows, and important metrics & features to support this foundational part of our business
• This role will include working closely with internal collaborators and development partners to define and implement the strategic roadmap, and build exemplary product experiences end to end
• Product Management:
• Lead User Experience for PlayStation platform core experience features, products and services, by developing requirements working with stakeholders across the global business
• Maintain and communicate the roadmap for the products
• Prioritize features based on product strategy and global business objectives
• Ensure features are backed by important metrics and that success is measured on a regular basis
• Act as Voice of Customer (VoC) to create the strategic vision for platform features
• Understand and communicate how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmap
• Understand and communicate the competitive landscape as it affects PlayStation
• Articulate business and consumer rationale to the teams building the product
• Collaboration:
• Work closely with design teams to design experience that are usable, feasible, viable, and consistent as Platform
• Work closely with engineering teams to ensure we build the right product and ship it at the right time
• Work closely with Program Management team as they supervise delivery, lead timelines, and resolve blockers/risks
• Learn & Improve:
• Continually stay ahead of industry trends, player behavior insights, and emerging technologies to refine your product strategy and vision
• The ideal candidate has at least 5 years experience managing and releasing consumer software products and can work cross functionally and cross platform (PC/Mobile/Console)Ability to travel domestic and international when safely able to do so (-15%)
• BA/BS Degree or equivalent preferred
• Passion for games and gaming industry trends
• 5+ years experience as a Product Manager
• Innovativeness while collaborating on new products, solutions, and features
• Self-motivated, outcome-driven and proactive
• Comfortable making critical product decisions in collaboration with senior leadership
• Strong ability to facilitate cross-functional communication and decision-making (Product, Design, Engineering, Business) balancing customer needs, business priorities, and technical feasibility in a fast-paced development environment
• Proven experience managing complex product areas with multiple organizational stakeholders
• Worked in an agile/scrum development environment
• Experience in building and shipping technical consumer products
• Familiarity with testing/experimentation and other various methodologies
• Proactive mindset with the ability to drive forward discussions, especially in ambiguous or challenging situations
• High ownership and persistence - someone who can push through obstacles and deliver outcomes
• Excellent written, verbal and interpersonal skills - You will be interacting with all types of people (user experience designers, engineers, managers, vendors, partners, etc.)
• Experience with Atlassian software suite (JIRA/Confluence)
• Familiarity with telework meetings and tools
• Experience shipping at least 3 consumer electronics product or features
• Experience in Gaming industry
• Experience working with international teams