Senior Product Manager, Cloud Reliability & AI Ops

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 185,900 - 300,675; Full time

Job summary

Palo Alto Networks Senior Manager of Product Management for Operations & Reliability will build and lead a team ensuring our AI Firewall services meet a 99.99% SLA and scale globally. You will drive processes, tooling, and product capabilities across Product, Engineering, SRE, and Support to enable seamless deployments.

This role is ideal for a leader who excels at cross-functional collaboration, data-driven prioritization, and delivering highly available cloud security services at scale.

Qualifications

• BS/MS in Engineering or Computer Science or equivalent military experience.
• 6+ years of product management experience.
• Proven experience leading Product Management teams for large-scale SaaS or cloud infrastructure products.
• Strong understanding of cloud operations, distributed systems, reliability engineering, and modern DevOps practices.
• Experience partnering with SRE, Engineering, Customer Support, and Operations organizations.
• Demonstrated ability to use data and customer insights to drive product and operational improvements.
• Exceptional cross-functional leadership, communication, and execution skills.
• Mandatory experience using AI tools to augment product management work.

Responsibilities

• Build, mentor, and lead a high-performing Product Management team focused on Product Operations and Reliability.
• Own the product strategy for operational excellence, service quality, and reliability across our cloud-delivered security platform.
• Partner with Engineering and SRE teams to improve deployment pipelines, canary strategies, rollback mechanisms, and release processes.
• Drive initiatives to improve availability, resilience, and efficiency while meeting and exceeding our 99.99% SLA commitments.
• Define operational runbooks, proactive monitoring, intelligent alerting, and automated diagnostics to reduce customer impact.
• Lead cross-functional efforts to improve product quality and reduce operational toil through data-driven prioritization.
• Define and track operational KPIs, reliability metrics, and incident trends to continuously improve service health.
• Champion a culture of operational excellence, accountability, and continuous improvement across the organization.

Skills

Product management

Leadership

Data-driven decision making

AI tools

Cross-functional collaboration

Education

BS/MS in Engineering or Computer Science

Job description

Palo Alto Networks Senior Manager of Product Management for Operations & Reliability will build and lead a team ensuring our AI Firewall services meet a 99.99% SLA and scale globally. You will drive processes, tooling, and product capabilities across Product, Engineering, SRE, and Support to enable seamless deployments.

This role is ideal for a leader who excels at cross-functional collaboration, data-driven prioritization, and delivering highly available cloud security services at scale.