Senior Product Manager, AI Search

VLEX NETWORKS; New York (NY); Hybrid; USD 157,000 - 213,000; Full time

Benefits offered by this job

Top-tier health benefits

Hybrid work environment

20 days paid time off per year

EAP benefits for you and household

401k matching

Clioversary recognition program

Job summary

Clio, a global leader in legal AI, seeks a Senior Product Manager to lead AI Search. You’ll own product for an engineering/ML team moving from keyword to hybrid lexical and semantic search across documents, emails, and matters, focusing on measuring and improving search quality.

You’ll collaborate with DMS, Manage, Grow, and AI teams to unify search across products, ensure correct permissions, and drive a data-driven roadmap with frequent iteration and impact.

Qualifications

• Experience in product management, ideally on search, information retrieval, or AI products.
• Proven track record shipping search/retrieval improving relevance.
• Ability to lead and motivate an engineering/ML team in a fast-moving environment.
• Strong technical chops in lexical, semantic, and hybrid retrieval, embeddings, and ranking.

Responsibilities

• Set the product vision for AI Search and define the roadmap with measurable improvements.
• Lead planning and execution with engineers and ML engineers; ship often and iterate.
• Own metrics for search quality: relevance, ranking, query understanding; use A/B tests and offline evals.
• Collaborate with product teams across DMS, Manage, Grow, and AI to unify documents, emails, and records in one search.

Skills

Product management

Search

Information retrieval

AI products

Engineering leadership

ML

Communication

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary

We are looking for a Senior Product Manager to lead product for AI Search. Lawyers live in their documents, emails, and matters, and they need to find the right one fast. More and more, they expect search to understand what they mean, not just match the words they typed. This role owns getting us there.

You will own product for an engineering and ML team that is moving Clio from keyword search to hybrid lexical and semantic search across documents, communications, and records. The tech underneath is changing quickly, so we care more about how you measure and improve search quality than which retrieval technique you like best.

This role is available to candidates across Canada (excluding Quebec) and the US. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office twice per week on our Anchor Days.

What Your Team Does

AI Search owns search at Clio end to end. That starts at document ingestion and runs through retrieval, ranking, and the global search bar that shows up in Manage, DMS, Grow, and Work. We build it once as a shared platform (the document pipeline, the search API, and our vector and full-text search platform) so every product gets the same great search. A firm using Manage, Grow, and Work should be able to search across all of it in one place. The same retrieval layer also feeds Vincent and our other AI features, so the work here shows up well beyond the search bar.

What You'll Work On

• Set the product vision for search. Figure out what lawyers are actually trying to find, where keyword search lets them down, and the fastest path to fixing it.
• Turn "why can't I find my document?" into a roadmap with dates, and have the eval data to show when search actually got better.
• Run planning and execution with a team of engineers and ML engineers. Ship often and keep iterating.
• Own how we measure search quality. Work with engineering and ML on relevance, ranking, and query understanding, and use A/B tests, click-through, and offline evals to decide what ships.
• Work with DMS, Manage, Grow, Unified Comms, and our AI teams to bring documents, emails, and records into one search. Permissions have to be right, customer AI opt‑out has to be respected, and we build around what customers are actually searching for.
• Make the product calls on the search experience. Decide which results, filters, and metadata to show, whether name and content search should come together, and how we explain a semantic match. Balance relevance, latency, and cost at our scale.
• Keep the whole Clio suite in mind. Search should pull our products together.
• Stay on top of what is happening in AI retrieval and legal tech, so we know what customers will expect from search before it shows up as a support ticket or a lost deal.

What You Bring

• Product management experience, ideally on search, information retrieval, or AI products. Legal tech experience is a plus.
• A track record of shipping search or retrieval that measurably improved relevance, and a good sense for what actually helps people find things vs. what just demos well.
• You can lead and motivate an engineering and ML team in a fast-moving environment where people own their outcomes.
• Strong technical chops. You can hold your own with engineers and ML folks on lexical, semantic, and hybrid retrieval, embeddings, and ranking across a big multi-product suite.
• Clear communicator. You can connect what customers need with what the tech can do, and get engineering, ML, design, and partner product teams behind one roadmap.
• Good judgment on which search problems to go after, and which ones to leave alone.
• Experience with both 0-1 products and scaling existing ones.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $157,300 to $212,800 USD. Initial placement within the range is informed by geographic region, experience