Senior Product Manager, AI Scheduling & Lab Operations

Twin Health; United States; Remote; USD 180,000 - 205,000; Full time

Benefits offered by this job

Remote-friendly work

Equity options

Unlimited vacation

Generous parental leave

Employer-sponsored healthcare

Job summary

Twin Health is seeking a Senior Product Manager to own scheduling and the lab experience end to end, building AI-powered features for care-team workflows on our core clinical operations platform. You’ll partner with design, engineering, data science, and clinical stakeholders to define specs, drive rapid iteration, and improve efficiency and patient care.

In this role you’ll lead agile teams, measure outcomes with KPIs, and ensure solutions are clinically safe and integrated.

Qualifications

• 5+ years of product management experience, ideally in healthcare technology, operations, or workflow platforms.
• Experience shipping AI/ML-powered features (LLMs, agents, RAG, personalization).
• Experience designing and launching products for operational or care-team workflows, including scheduling, staffing, or logistics.
• Proven ability to build complex workflow tools and AI-integrated features in regulated environments.
• Comfort with quantitative, model-driven problems such as demand forecasting or capacity/supply modeling.

Responsibilities

• Own scheduling and the lab experience end to end, including the core clinical operations platform that underpins much of this work.
• Build tools that power workforce planning for care team capacity.
• Design and deliver AI-powered features that improve scheduling efficiency, lab turnaround, and staffing decisions.
• Collaborate with clinical and operations stakeholders to translate needs into detailed specs and Jira tickets.
• Lead cross-functional agile teams through all stages of the product lifecycle, from ideation to launch.
• Define and track success metrics to measure impact on scheduling, lab turnaround, staffing utilization, and care quality.
• Work with AI/ML teams to ensure solutions are interpretable and clinically safe.
• Align with leadership to ensure product direction supports company strategy.
• Other duties as assigned.

Skills

Product management

AI/ML features

Agile leadership

Stakeholder alignment

Healthcare workflows

Tools

Epic

athenahealth

Job description

Twin Health is seeking a Senior Product Manager to own scheduling and the lab experience end to end, building AI-powered features for care-team workflows on our core clinical operations platform. You’ll partner with design, engineering, data science, and clinical stakeholders to define specs, drive rapid iteration, and improve efficiency and patient care.

In this role you’ll lead agile teams, measure outcomes with KPIs, and ensure solutions are clinically safe and integrated.