Senior Product Manager, AI-Native Products

Openkrill; United States; Remote; USD 162,000 - 270,000; Full time

Benefits offered by this job

Remote-first culture

Hybrid options for some roles

Volunteer days and wellbeing programs

Wellbeing and sustainability programs

Job summary

Sophos is seeking a Product Manager to own end-to-end strategy for an AI-focused surface. You will define priorities for security teams at scale, run discovery sessions with customers and MSP partners, and champion 0-to-1 deliveries with cross-functional teams.

You will shape activation, usage, and retention through experiments while aligning with AI governance and safety standards. You will collaborate with executives and field teams to ensure the commercial model reflects customer value,

Qualifications

• 5+ years of product management or related industry experience.
• Experience building for expert users with outcome-focused solutions.
• Direct hands-on experience with the LLM product stack and trade-offs.
• Strong on onboarding, engagement, and trust-building strategies.
• Executive-level written and verbal communication with leadership.

Responsibilities

• Own Product strategy and roadmap for your surface and drive end-to-end delivery.
• Conduct design partner and MSP research and translate insights into roadmaps.
• Lead 0-to-1 delivery with engineering, design, and GTM teams.
• Set activation, usage, and retention targets and run experiments.
• Collaborate on AI governance, safety standards, and eval frameworks.
• Provide packaging, licensing, and MSP/MSSP input for commercial decisions.
• Use AI tooling to prototype concepts and surface risks before build.

Skills

Product management

LLM product stack

RAG

Prompt engineering

Evals

Model selection

Executive communication

Ambiguity handling

Tools

RAG prompts

Latency vs quality

Job description

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Accelerating AI team's charter is broad and moving quickly. This role adds ownership depth where the portfolio needs it most. The specific assignment will be set at the offer stage based on portfolio priority, candidate strengths, and team fit.

Whichever surface you take, you own it end to end. You are expected to define the strategy, defend the sequencing, and answer for the results.

What You Will Do

• Own Product strategy and roadmap for your surface. You are at the forefront of agentic security, defining the future of how security teams operate at scale. You'll set clear priorities that drive your product from definition through launch.
• Customer and partner discovery. Run design partner and MSP partner research sessions, separate signal from noise, and convert what you learn into roadmap decisions. Keep testing and revising that signal as usage data and customer feedback come in.
• Shipped product. Lead 0-to-1 delivery against committed dates by working directly with engineering, design, and go-to-market teams. Make clear trade-offs, keep scope disciplined, and get the product into customer hands.
• Adoption and engagement. Set and hit activation, usage, and retention targets. Run the experimentation program that moves those numbers.
• Quality, safety, and trust. Partner with the Securing AI PM and the AI Safety Office so your surface meets Sophos's internal AI standards. Define and maintain the eval framework for your product.
• Commercial readiness inputs. Supply requirements and evidence for packaging, licensing, and MSP/MSSP model decisions for your surface. Work with pricing, finance, sales, and other business teams so the commercial model reflects customer value and Sophos business goals.
• Prototypes, not just specs. PMs on this team are expected to use AI tooling to test concepts, expose product risks, and make decisions more concrete before asking engineering to build.
• Executive and field communication. Contribute to weekly updates, launch standups, QBR material, and enablement content. Brief executives and internal field audiences clearly and regularly.

What You Will Bring

• 5+ years of product management or related industry experience
• Demonstrated track record building for expert users, with a strong intuition for delivering the right solution for the right problem at the right time
• Direct, hands-on experience with the LLM product stack: RAG, prompt engineering, evals, model selection trade-offs, latency versus quality decisions, and hallucination mitigation.
• Strong instincts for what makes AI features get used versus abandoned. You have opinions on onboarding, default behaviors, engagement expansion, and correcting the failure modes that erode trust.
• Executive-grade written and verbal communication. This team operates in a tight loop with the CEO, President, CTO, and other executives, and the ideal candidate will navigate the different stakeholders with ease.
• Have hands-on experience driving action in ambiguous spaces.

Strong Plus

• Cybersecurity, security operations, IT operations, or observability product experience.
• Hands-on experience with agentic systems: tool-calling, multi-agent orchestration, MCP, or similar.
• Experience with AI governance, data loss prevention, or acceptable-use policy enforcement.
• MSP or MSSP channel product experience, including multi-tenant and partner-delivered motions.

In the United States, the base salary for this role ranges from $162,000 to $270,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cyb