Senior Product Manager

Amherst; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

401k match

Flexible PTO and holidays

Health benefits (medical, dental, HSA)

Career development reimbursement

Maternity leave up to 16 weeks

Parental leave up to 4 weeks

Backup childcare

Job summary

Amherst is seeking a Senior Product Manager to join the Product Team and drive product strategy for the real estate platform. You will partner with Business Stakeholders and Tech teams (Product + UI/UX + Engineering + Data) to identify gaps, opportunities, and deliver customer-focused solutions.

You will manage multiple priorities, leverage Salesforce ecosystem, and apply agile methods to ship features that improve customer experiences and operational efficiency.

Qualifications

• 5+ years in software product management.
• Experience with Salesforce Service Cloud, Field Service Lightning, and Digital Experience.
• Experience delivering features related to customer experience and/or customer maintenance.
• Experience in agile delivery organizations and with product tools such as Jira, Github, and Confluence.
• Ability to analyze business/technical problems to guide software development.
• Strong written and verbal communication skills.
• Preferred experience in real estate industry.

Responsibilities

• Identify product needs and define a product roadmap.
• Prioritize roadmap based on ROI by identifying gaps and opportunities through user research and feedback.
• Lead ideation, discovery, and execution with agile practices.
• Collect feedback and measure impact to evolve the product.
• Collaborate cross-functionally to align product vision with business goals.

Skills

Product management

Salesforce

Agile

Jira

GitHub

Confluence

Stakeholder management

Analytics

Communication

Tools

Jira

Github

Confluence

Job description

The Amherst Group’s companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Amherst is looking for a Senior Product Manager to serve as a key member of the Product Team to ensure customer and business expectations are satisfied while identifying innovative opportunities to stay ahead of the curve. This role will work closely with the Business Stakeholders and Tech team (Product + UI/UX + Engineering + Data) to identify and fill product gaps, uncover new product opportunities, and become an expert in the rapidly growing real estate vertical.

Who You Are:

• A Real Pro. From concept to delivery, rolling out new and innovative products is your thing!
• Intellectually Curious. You are a detective, with a keen interest in solving both business problems and continuously looking to self-improve professionally. You strive for best practices and explore trends/experiments to improve the status quo.
• A Creative Problem Solver. You have a propensity to think strategically, logically and outside the box to solve problems for the business and customer.
• Resilient. You are open to objective feedback and view mistakes as a learning mechanism.
• Hard Working. You aren’t afraid of a tough deadline.
• Meticulous. You are highly structured, disciplined, and take pride in your work.
• Knowledgeable. You understand the scrum and agile rituals and leverage best of breed software to help manage the end-to-end process efficiently
• Team Player. You put team success first and have a high degree of personal character

What You’ll Do:

• Identify product needs and define a product roadmap that enables highly efficient operation and also delivers an exceptional experience to the customer
• Help define and prioritize the product roadmap based on business/customer ROI by identifying gaps, optimizing the current product features, and uncovering new opportunities through user testing, A/B testing, market research, and customer feedback
• Hyper-focused on ideation, discovery, and execution to build the right things and with speed
• You collect continuous feedback and measure to help evolve the product
• Leverage agile sprint best practices to deliver a high-quality product through a systematic product-development lifecycle
• Work cross-functionally between internal stakeholders to provide the product vision while ensuring business objectives are prioritized and met

What You’ll Bring:

• 5+ years in software product management
• Ability to effectively balance multiple projects and tasks simultaneously
• Extensive experience working in Salesforce eco-system including Service Cloud, Field Service Lightning, and Digital Experience
• Demonstrated experience delivering features related to customer experience, customer service, and/or customer maintenance
• Worked in agile delivery organization and experience with product management tools such as Jira, Github, and Confluence
• Ability to analyze business and/or technical problems to guide software development
• Ability to build strong relationships with key business stakeholders
• Detail-oriented and self-sufficient
• Strong analytical, problem solving, and research skills
• Strong written and verbal communication skills
• Creative, innovative, and exploratory skills and mindset
• A proactive, flexible, and hungry to learn type attitude
• Ability to thrive in a fast-paced, rapidly growing environment
• Preferred experience working in real estate industry

Our full-time employee benefits include:

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
• Employer-paid benefits (medical, dental, vision, health savings account)
• Professional career development and reimbursement
• Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
• Backup childcare offered through Bright Horizons

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.