Senior Product Manager

Tekmetric; Remote; USD 100,000 - 150,000; Full time

Job summary

Tekmetric is seeking a Product Manager to lead the development of Tekmetric Phones, a VoIP solution for auto repair shops. This role involves collaborating with engineering and design teams to create a seamless customer experience, conducting research, and defining success metrics. Ideal candidates will have extensive SaaS product management experience and a passion for building user-friendly tools.

Benefits

Flexible and remote work opportunities

Generous PTO

Exceptional leave programs

Excellent Medical, Dental, Vision coverage

401(k) Retirement Savings Plan with a 6% Match

Education Assistance

Qualifications

• 5+ years of SaaS Product Management experience.
• Proven success shipping 0-to-1 products in fast-paced environments.
• Hands-on experience collaborating with cross-functional teams.

Responsibilities

• Co-lead the end-to-end development of Tekmetric Phones.
• Conduct customer research to understand shop communication workflows.
• Define and track success metrics for product improvements.

Skills

Strategic thinking

Communication

Customer-first mindset

Collaboration

Action-oriented

Job description

Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.

Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.

We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.

Our customers love our products. We love serving them. And we love the journey we’re on together.

Come build with us!

What You’ll Do

Help Tekmetric revolutionize how auto repair shops communicate!

We're building Tekmetric Phones — a fully integrated VoIP solution — and we need aProduct Manager to lead the charge.

You’ll own the product roadmap, collaborate with top VoIP/PBX providers, work closely with engineering, design, and GTM teams, and shape a brand-new revenue-generating product from the ground up.

Responsibilities:

• Co-lead the end-to-end development of Tekmetric Phones as part of a Product Trio (product, design & engineering) — from early discovery through MVP launch, scaling, and iteration.
• Identify and collaborate with infrastructure and hardware partners critical to the Phones product.
• Conduct customer research to deeply understand shop communication workflows and pain points.
• Work cross-functionally across engineering, design, support, and GTM teams to deliver a seamless customer experience.
• Define and track success metrics, turning insights into clear, data-driven improvements.
• Continuously gather and analyze customer feedback and product usage to inform roadmap and optimizations.
• Build and maintain Opportunity Solution Trees (OSTs) to prioritize work aligned with business outcomes (OSTs help ensure every product decision ties back to real customer and business needs).

What You’ll Bring

• 5+ years of SaaS Product Management experience (bonus points for telecom/VoIP exposure).
• Proven success shipping 0-to-1 products in fast-paced environments.
• Strong strategic thinking, excellent communication, and a deep customer-first mindset.
• Hands-on experience collaborating with cross-functional teams (engineering, design, GTM).
• Passion for building simple, powerful tools that users love — and a bias toward action.

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter :
• You have a love of building something new or improving on current processes and care about making a positive difference.
• You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
• Yes before no :
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other :
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

What We Offer:

Healthcare Insurance and Leave:

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage
• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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