Senior Product Manager

UNAVAILABLE; San Francisco (CA); Hybrid; USD 146,400 - 235,375; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Performance bonus

Job summary

DocuSign is seeking a Product Manager for the commerce platform to identify opportunities, develop the roadmap and deliver capabilities that drive customer satisfaction and revenue across commerce channels.

You will partner with marketing, customer success, engineering, design, and sales to define requirements, prioritize features, and guide initiatives from concept to launch, while leveraging data to inform decisions and measure success.

Qualifications

• 8+ years of experience in digital product management.
• 5+ years working directly with UX, Engineering, and Testing teams.
• Experience driving complex projects across a large cross-functional organization.

Responsibilities

• Define commerce capabilities that enable customers to self-serve, try, buy, and manage their subscription.
• Drive new customer acquisition, expansion, and retention across all commerce channels.
• Develop and maintain a product roadmap that aligns with the company's strategic goals and OKRS.
• Prioritize features and initiatives based on business impact and available resources.
• Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features.
• Document clear requirements and use cases to be passed on to UX and Engineering teams and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements.
• Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across Docusign's customer journey.
• Utilize data analytics and metrics to assess product performance, identify trends, and make data-driven decisions.
• Monitor KPIs related to revenue, conversion, and other relevant metrics.

Skills

Digital product management

Cross-functional collaboration

UX collaboration

Data-driven decisions

Education

BA/BS in Marketing, Business, Design and Engineering

MBA/MA

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Product Manager for the commerce platform, you will identify opportunities, develop the product roadmap and deliver the capabilities to drive customer satisfaction and maximize revenue generation opportunities. This role must be able to discover and analyze customer pain points, opportunities, and synthesize them into clear product requirements and roadmaps. You will be responsible for developing the product strategy and a product roadmap that extends across multiple surfaces in the commerce space. You'll shape Docusign's commerce platform and develop capabilities that will drive the next chapter of growth for Docusign with focus on how our customers try our products, buy our products, and manage their subscriptions with Docusign.

This position is an individual contributor role reporting to the Director, Product Management, Commerce Platform.

Responsibility

• Define commerce capabilities that enable customers to self-serve, try, buy, and manage their subscription

• Drive new customer acquisition, expansion, and retention across all commerce channels

• Develop and maintain a product roadmap that aligns with the company's strategic goals and OKRS

• Prioritize features and initiatives based on business impact and available resources

• Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features

• Document clear requirements and use cases to be passed on to UX and Engineering teams and drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements

• Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across Docusign's customer journey

• Utilize data analytics and metrics to assess product performance, identify trends, and make data-driven decisions

• Monitor KPIs related to revenue, conversion, and other relevant metrics

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS in Marketing, Business, Design and Engineering

• 8+ years of experience in digital product management

• 5+ years of experience having worked directly with UX, Engineering, and Testing teams

• Experience driving complex projects across a large, cross functional organization

Preferred

• MBA/MA

• Familiarity with the product led growth customer journey for SaaS and the commercial models of leading SaaS products

• Ability to incorporate industry best practices into your product requirements

• Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions, including executives

• Ability to lead through influence across teams

• Demonstrated ability to analyze data from a variety of sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias towards building capabilities that scale and a focus on execution

• Comfortable wearing multiple hats and working in the details across varying disciplines

• AI-fluency, can use LLMs and agents as a force multiplier of your work

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, and to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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