Senior Product Manager

Zum; Redwood City (CA); On-site; USD 200,000 - 220,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Vacation

Holidays

Wellness programs

Job summary

Zūm in Redwood City is seeking a Senior Product Manager to lead the vision and execution for its core platform, impacting operational efficiency and customer satisfaction.

The ideal candidate will have over 5 years of experience, particularly in SaaS product management. The position offers a competitive salary range of $200,000 to $220,000 per year along with benefits including medical, dental, and 401(k).

Qualifications

• 5+ years of product management experience, especially end-to-end responsibility for a core product.
• Experience with SaaS products for enterprise users.
• Ability to work in dynamic and ambiguous settings.

Responsibilities

• Own the vision, roadmap, and execution for Zūm’s core platform.
• Impact operational efficiency and customer satisfaction.
• Collaborate with product leaders, designers, and engineers.

Skills

Platform and systems thinking

SaaS product development

API navigation

Problem-solving

Operational workflow understanding

Process introduction

Stakeholder management

Job description

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

The Role:

We’re looking for a Senior Product Manager who will own the vision, roadmap, and execution across Zūm’s core platform. This is a highly strategic role for someone who thinks like a builder, balancing the near term with the long term vision. A successful PM in the role would be comfortable combining product sense, customer empathy, and platform & systems thinking. Your work will directly impact operational efficiency, customer satisfaction & retention, and sales enablement. You will work with a talented team of product leaders, designers, and engineers to innovate and enhance Zūm’s transportation platform across multiple mobile and web touch points.

Key Competencies:

• Strong in platform and systems thinking; capable of creating modular building blocks that scale across districts, geographies, and use cases.

• Experienced with SaaS product development, ideally with configurable enterprise workflows.

• Technically fluent to navigate APIs, integrations, sensor/GPS data, routing logic, or mobile workflows.

• Scrappy, resourceful, and resilient; comfortable solving problems without waiting for perfect inputs.

• A “roll-up-your-sleeves” builder with a bias for action who loves digging into constraints, edge cases, operational nuance, and real-world workflows.

• Great at introducing lightweight processes to help a scaling org move faster, not slower.

• Someone who takes full ownership of outcomes and is nimble: value delivered, operational performance, customer delight, business impact.

• Comfortable working across a uniquely complex stakeholder universe: engineering, design, sales, routers, drivers, dispatch, payroll, finance, districts, and more.

Experience:

• 5+ years of product management experience, including owning a core product area end-to-end.

• Experience shipping SaaS products for enterprise or operational users.

• Comfort working in fast-moving, ambiguous, and constraint-heavy environments.

• Passion for mission-driven work and designing systems with real-world impact at scale.

• A demonstrated track record of shipping high-impact customer-facing features.

• Experience in mobility, logistics, fleets, marketplaces, or operationally complex products is a strong plus.

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $200,000 to $220,000.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

200000 - 220000 USD a year