Senior Product Manager

Medsender; New York (NY); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

Unlimited PTO

Regular offsites

Job summary

Medsender in New York is seeking a Senior Product Manager to own the AI-enabled patient engagement area. You will sit with practice staff, observe how work happens, and identify where an agent can remove tasks while keeping humans in the loop.

You will report to Max Headley, VP of Product, and lead discovery, delivery, adoption, and measurable results. Expect hands-on prototyping with AI tools and close collaboration with engineering to deliver a trusted, end-to-end experience.

Qualifications

• Senior product ownership of a B2B SaaS area with measurable results.
• Reality-based discovery: decisions grounded in observed behavior, not requests.
• Proven track record improving a product beyond first release.
• Daily use of AI coding tools (Claude Code, Codex, Cursor).
• Ability to reason about system behavior and data-backed validation.
• Comfort making calls with incomplete information in a fast-moving team.

Responsibilities

• Go deep with customers: build relationships, observe workflows, uncover friction.
• Own the area end to end: set direction, prioritize problems, drive discovery and delivery.
• Advance MVP toward best-in-class: prototype, test in real workflows, iterate.
• Build trusted agents: define success, collaborate with engineering, indicate when human input is needed.
• Prototype it: wireframe and prototype using AI tools; generate testable outputs for customers.
• Measure and iterate: track outcomes and drive adoption through improvements.

Skills

Senior ownership

Discovery skills

Sustained improvement

AI coding tools

Technical fluency

Uncertain information handling

Job description

About Medsender

Healthcare teams spend most of their day processing documents, entering data, and chasing follow-ups. Medsender’s AI Medical Assistant® takes on that work so staff can spend their time on patients.

We build AI agents that do the work nobody wants to do. They classify documents and sync them to the EHR, coordinate referrals, reactivate patients who fell off the schedule, and pick up the phone. The agents carry work across systems that were never designed to talk to each other, which gets patients to care faster and gives staff their time back. More than 600 practice groups across all fifty states run on us for work that cannot fail.

Patient engagement is the next area we take on. The incumbents there are large, entrenched, and built on stacks that predate any of this. We think an AI-native product wins, and we are hiring a Senior Product Manager to own that area and prove it.

The role

There is an initial product in market. Your job is to work out what it needs to become and lead the work to get it there. You will sit with practice staff, watch how the work actually happens, and find where an agent can take a job off their plate outright versus where a person has to stay in the loop. We want someone who likes staying with one problem long enough to become the expert on it.

You will report to Max Headley, VP of Product.

What you’ll do

• Go deep with customers: Build real relationships with practice staff and leaders, watch them work, and understand the patient side of it. Look past feature requests to the workarounds and friction underneath.
• Own the area end to end: Set direction, pick the problems worth solving, and carry them through discovery, delivery, adoption, and measurable results.
• Take the MVP to best in class: Find where the current experience falls short and build a path to something complete. Put prototypes in front of customers, test them in real workflows, and keep refining the details.
• Build agents people trust: Define what finishing the job actually means, partner with engineering to build it, and make it obvious when staff need to step in.
• Prototype it yourself: There is no designer on this area yet. You will wireframe, prototype, and use AI coding tools daily to investigate product behavior, pull your own data, and get something testable in front of a customer without waiting on engineering.
• Measure and iterate: Track work completed, time returned to staff, patient follow-through, and adoption. When something is not working, find out why and use it to shape the next release.

What we’re looking for

• Senior product ownership. You have independently owned a B2B SaaS product area and delivered results. You have worked on products where the person who buys it and the person who uses it every day are not the same.
• Real discovery skill. You can point to a decision you made because of something you watched a customer do, not something they asked for.
• Sustained improvement. You have taken a product past its first release and made it substantially better over repeated cycles, and stayed accountable for how it performed.
• Daily use of AI coding tools (required). Claude Code, Codex, Cursor, whichever you prefer. We will ask what you have built, investigated, or fixed with one. This is an expectation of the job, not a bonus.
• Technical fluency. You can reason about system behavior and dependencies, query your own data, and judge whether what a coding agent produced is actually right.
• Comfort with incomplete information. We are small and moving quickly. You will make calls before you have everything you would like to have.

Nice to have

• Healthcare, patient engagement, or workflow automation.
• Products that serve both a business customer and that customer’s patients or end users.
• Building AI agents, evaluating them in real workflows, and designing the handoff between agent and person.
• Early-stage experience taking a first product into a mature one.

Logistics

• Location: New York, in office 2 days per week.
• Reports to: Max Headley, VP of Product.
• Benefits: Health, dental, and vision. Unlimited PTO, and people actually use it. Regular company offsites.