Senior Product Designer – Membership & Identity

Expedia Group; Chicago (IL); On-site; USD 161,000 - 226,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid time off and EAP

Wellness and travel reimbursement

Travel discounts and IATAN membership

Job summary

Expedia Group is seeking a Senior Product Designer to shape Membership and Identity experiences across our brands. You will design for how users join, sign in, and manage profiles, connecting data, preferences, and interactions across our marketplace to deliver trusted, scalable experiences.

You will collaborate with product managers, researchers, engineers, and other designers to produce flows, prototypes, and high‑fidelity designs that balance usability and craft, while mentoring teammates and

Qualifications

• Bachelor's degree in Design, HCI, UX, or related field, or equivalent practical experience.
• 5–10 years of professional experience in product, UX, or interaction design with shipping digital products at scale.
• Ownership of end‑to‑end design within a product area with cross‑functional collaboration.
• Translate research and data into user‑centered solutions across multiple platforms using modern tools.
• Strong portfolio reflecting high visual craft and interaction design.
• Experience designing across platforms (web, mobile, etc.).
• Proficiency in design tools, prototyping, and shipping high‑quality experiences.
• Experience working in cross‑functional teams.

Responsibilities

• Own and deliver end‑to‑end product design for a Membership and Identity area across Expedia Group brands, from discovery to execution.
• Collaborate with product managers, engineers, researchers, and designers to frame problems and align on priorities and success metrics.
• Translate qualitative and quantitative insights into flows, wireframes, prototypes, and high‑fidelity designs meeting usability and craft standards.
• Contribute to the Membership and Identity strategy, applying systems thinking to connect work to broader journeys and design systems.
• Design experiences balancing trust, personalization, and usability for account management and interactions.
• Facilitate design workshops and critiques, communicate rationale clearly, and mentor teammates.
• Champion accessibility and inclusive design across global audiences.
• Build familiarity with AI-driven systems and explore AI/ML approaches to improve experiences.

Skills

Strong design skills

Cross-platform design

Collaboration with product teams

Mentorship & craft elevation

Accessibility & inclusive design

Education

Bachelor's degree in Design/HCI/UX or equivalent

Job description

• Demonstrates strong competency across multiple design disciplines
• Experience designing across platforms (web, mobile, etc.)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Locations

New York preferred, with other Expedia Group locations up for discussion - Seattle, San Francisco, Los Angeles / West Hollywood, and Chicago as potential options pending Leadership approval.

At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Experience Design (XD), we bring together product design, content design, and research to craft thoughtful, human-centered experiences that connect people to the moments that matter.

About The Role

we're seeking a Senior Product Designer to help shape the future of Membership and Identity experiences across Expedia Group brands. This space sits at the core of how travelers and partners engage with our ecosystem - spanning how users join, sign in, and manage their profiles, and how we enable seamless, personalized experiences across every touchpoint.

This role operates across both traveler and partner identity, designing experiences that connect user data, preferences, and interactions across Expedia Group's marketplace - helping create trusted, scalable, and cohesive experiences for all sides of our platform.

You'll work within a defined product area, partnering closely with product managers, researchers, engineers, and fellow designers to deliver intuitive, high-quality customer experiences.

you're a strong design practitioner who thrives in complex problem spaces, connects customer needs to business outcomes, and consistently delivers polished, thoughtful solutions. you're also growing your influence - contributing to design strategy, mentoring others, and helping elevate the craft across the team.

In This Role, You Will

• Own and deliver end-to-end product design for a defined Membership and Identity experience area across Expedia Group brands, from discovery through execution and iteration, driving clear customer and business outcomes.
• Collaborate with product managers, engineers, researchers, and fellow designers to frame problems, explore solution spaces, and align on priorities and success metrics within your domain.
• Translate qualitative and quantitative insights into clear, user-centered design decisions, producing flows, wireframes, prototypes, and high-fidelity designs that meet a high bar for usability and craft.
• Contribute to the Membership and Identity experience strategy, applying systems thinking to connect your work to broader customer journeys, platform capabilities, and design systems to ensure scalable, coherent experiences.
• Design experiences that balance trust, personalization, and usability, ensuring users can confidently manage their accounts, preferences, and interactions.
• Facilitate design workshops and critiques, communicate design rationale clearly and persuasively to diverse stakeholders, and provide constructive feedback and informal mentorship to elevate the craft of the team.
• Champion accessibility and inclusive design principles across Membership and Identity experiences, ensuring equitable access for a diverse global audience.
• Build familiarity with AI-driven systems, tools, or workflows, and explore how identity and behavioral signals can power intelligent, adaptive user experiences.

Role Expectations

• Demonstrates strong competency across multiple design disciplines
• Applies methods to frame problems and synthesize insights
• Contributes to shaping experience vision and success metrics
• Produces work that meets a high bar for usability and craft
• Collaborates effectively across stakeholders
• Applies a systems-thinking approach
• Uses qualitative and quantitative insights to inform decisions
• Communicates clearly and effectively

Minimum Qualifications

• Bachelor's degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field, or equivalent practical experience
• 5-10 years of professional experience in product, UX, or interaction design, with a track record of shipping digital products or services at scale
• Demonstrated ownership of end-to-end design within a product area, including effective collaboration in cross-functional teams with product, engineering, and research partners
• Proven ability to translate research and data into user-centered solutions across multiple platforms, using modern design and prototyping tools and established design systems
• Strong portfolio reflecting a high bar of visual craft and interaction design
• Experience designing across platforms (web, mobile, etc.)
• Proficiency in design tools, with strength in prototyping and shipping high-quality experiences
• Experience working in cross-functional teams

Preferred Qualifications

• Experience designing complex experiences in large or matrixed organizations, ideally in membership, identity, account systems, or customer lifecycle domains (e.g., onboarding, authentication, profile management, personalization)
• Track record of contributing to and extending design systems, championing accessibility standards, and delivering polished interaction design that scales across platforms and brands
• Skill in facilitating workshops, design sprints, or collaborative working sessions, and providing mentorship or guidance to other designers
• Experience using data (behavioral analytics, experimentation, and qualitative insights) to shape design strategy, measure outcomes, and iterate on shipped experiences
• Familiarity with AI-driven systems, tools, or workflows in the design process, and the ability to apply AI/ML-enabled approaches to improve product experiences

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

The total cash range for this position in New York is $187,000.00 to $261,500.00. Employees in this role have the potential to increase their pay up to $299,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Chicago is $161,000.00 to $225,500.00. Employees in this role have the potential to increase their pay up to $257,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Beverly Hills is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Francisco is $187,000.00 to $261,500.00. Employees in this role have the potential to increase their pay up to $299,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share