Senior Product Designer, AWS Field Experience

Amazon Web Services, Inc.; Seattle (WA); On-site; USD 138,000 - 186,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance (medical, dental, VPP

Flexible Spending Accounts

Adoption and Surrogacy Reimbursement

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Senior UX Designer to shape design direction for a strategic AWS initiative serving a worldwide AWS Sales organization. You will own end-to-end design for customer-focused experiences at global scale and help scale design practices across multiple solutions.

You will collaborate with stakeholders and senior leaders to build a comprehensive understanding of customers, drive UX health metrics, and scale design processes across multiple solutions.

Qualifications

• 7+ years of design experience.
• Bachelor’s degree or above in design or HCI.
• 4+ years creating user flows, wireframes, mockups, and specifications for digital products.
• 5+ years in a UX designer or related role.

Responsibilities

• Lead end-to-end design from conception to execution for new and existing solutions.
• Negotiate priorities and align teams on customer problems and product vision.
• Design complex workflows balancing divergent user perspectives across technologies.
• Scale design processes across multiple solutions and drive holistic thinking.

Skills

Typography

Color theory

Design software

AI tools

Education

Bachelor's degree in design or HCI

Master's degree in design or HCI

Tools

HTML

CSS

JavaScript

Job description

AWS Field Experience (AFX) is seeking a Senior UX Designer to shape design direction for a strategic AWS initiative serving a worldwide AWS Sales organization. In this role, you will lead end-to-end design for customer-focused, agentic experiences at global scale, while helping scale design practices across multiple solutions.

Role focus

• Lead design for both new and existing solutions, owning the end-to-end experience from early conception through execution.
• Negotiate priorities, align teams on customer problems, and contribute to product vision.
• Design complex workflows that balance divergent user perspectives across a range of technologies.
• Work within the broader org strategy by considering the holistic experience and integrating seamlessly into agentic experiences.
• Drive and participate in user experience health measurement through quantitative and qualitative inputs, and look for opportunities to work backwards from user needs.
• Scale design processes across multiple solutions, raising design quality and encouraging creative, holistic thinking across work streams.

Collaboration and leadership

• Operate as a self-starter with the ability to work autonomously while collaborating and communicating with cross-functional teams.
• Maintain strong relationships with stakeholders and end users.
• Lead at multiple levels by scaling mechanisms and processes through an org-wide lens.
• Partner with peers, senior management, program and product managers, developers, and other senior leaders to build a comprehensive understanding of customers.

Education and experience

• 7+ years of design experience.
• Bachelor's degree or above in design or human-computer interaction (HCI).
• 6+ years in a UX designer, interaction designer, information architect, or similar design-related role.
• 4+ years creating user flows, wire frames, mockups, and generating assets and specifications for integration into digital products.
• 5+ years in a UX designer, interaction designer, information architect, or similar design-related role.

Skills

• Knowledge of design principles including Typography, Composition, Scale, and Color Theory, and how they work together.
• Highly proficient using design software and AI tools.

Technologies

• HTML, CSS, JavaScript

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line)
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

About the team

• The UX team supports a diverse set of tools and technologies.
• The team aims to make sellers more effective and efficient in everyday work, saving measurable time and effort.
• Work spans the UX design spectrum from exploration and understanding to planning, design, and execution.

Preferred qualifications

• Experience handling ambiguous or undefined challenges through strong problem-solving abilities.
• Ability to work proactively and independently, meet deadlines, and deliver projects and tasks.
• Strong customer service, communication, and interpersonal skills, or a background combining analytical skills, attention to detail, and effective communication.
• Knowledge of presentations and whiteboarding, comfortable speaking with internal and external executives, IT management, and developers.
• Experience in a fast-paced, high-tech company, completing complex tasks quickly with minimal guidance and responding with appropriate urgency.
• Experience acquiring user data (for example, usability studies and user research) and creating personas and journey maps.
• Experience in collaborative multi-disciplinary teams and working directly with developers for implementation.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Master's degree or above in design or human-computer interaction (HCI).

Location: Seattle, WA (onsite)
Compensation: USD 137,800 - 186,400 per year
Minimum experience: 7 years