(Senior) Product Data Analyst - Payments

SumUp; Sofia (NM); On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health & life insurance

Learning budget

Sabbatical after 3 years

Educational leave

100 EUR monthly food vouchers

Job summary

SumUp is seeking a Senior Product Data Analyst for the Payments Tribe in Bulgaria. You’ll craft narrative dashboards, partner with Data Analytics Engineers, and focus on insights, visualization, and product experimentation.

You’ll turn complex payments metrics into decision-ready stories, streamline Tableau, define KPI hierarchy, and empower self-service templates for a data-driven culture across the team.

Qualifications

• 3+ years of BI or Product Analytics experience.
• Strong SQL skills for data validation and analysis.
• Experience turning data into clear, actionable narratives.
• Familiarity with KPI definition and dashboard design.

Responsibilities

• Data Storytelling: Turn complex Payments metrics into clear, decision-ready narratives for non-expert stakeholders.
• Dashboard Redesign: Streamline Tableau environment so stakeholders can answer 'How are we doing?' quickly.
• KPI Stewardship: Define North Star vs. diagnostic metrics and document logic.
• Product Insights: Surface opportunities and risks to shape experiments and priorities.
• Enable Self-Service: Create templates and standards for dashboard structure and annotations.

Skills

Tableau

SQL

Data storytelling

KPI hierarchy

Product analytics

Job description

SumUp enables businesses to get paid easily, process orders quickly, sell online instantly, and have full control over their money. We create the tools businesses need to make their business and their customer experience thrive. And we love it! :)

Joining the Payments Tribe will be exciting for you if you enjoy turning complex data into clear, actionable stories. Our teams produce vast amounts of data, and we have a solid foundation of curated datasets. Your mission is to bridge the gap between that data and business decisions - deciding what to show, what to hide, and how to guide stakeholders from top-level KPIs to supporting evidence.

As a (Senior) Product Data Analyst, you won’t just be "building reports." You will be the architect of our analytical narrative, ensuring that our dashboards are intuitive, trustworthy, and high-impact. You will partner with our Data Analytics Engineers so you can focus 100% on insights, visualization, and product experimentation.

What you'll be doing

• Data Storytelling: Turn complex Payments metrics into clear, decision-ready narratives for non-expert stakeholders.


• Dashboard Redesign: Streamline our Tableau environment so core stakeholders can answer "How are we doing?" in under 2 minutes without expert support.


• KPI Stewardship: Iterate on our KPI hierarchy- defining North Star vs. diagnostic metrics—and documenting the logic behind them.


• Product Insights: Proactively surface opportunities and risks, shaping experiments and product priorities based on your findings.


• Enable Self-Service: Establish templates and standards for dashboard structure, naming, and annotations to ensure a consistent data culture across the tribe.

You’ll be great for this position if

• Visual Communication is your superpower: You have strong hands-on experience with Tableau (or equivalent) and a portfolio of work where you’ve simplified complex data views.


• You think like a Product Manager: You understand that a dashboard is a "product" with an audience, a primary question, and a cognitive load.


• Analytical Foundation: You have 3+ years of experience in BI or Product Analytics, with solid SQL skills for data validation and analysis.


• KPI Expertise: You have experience selecting and refining metrics, avoiding vanity metrics, and aligning data to business goals.


• Growth Mindset: You are curious about the complex world of Fintech and enjoy the autonomy of driving your own hypotheses.


• Experimentation: Ideally, you’ve worked with A/B testing, causal measurement, or event-tracking platforms before.

Why you should join SumUp

• Global Impact: You’ll play a key role in a scale-up that is part of a truly global team of 3,000+ people across 4 continents.


• Real Ownership: You'll have the space to drive your career, take ownership of projects, and impact our product roadmap irrespective of your job description.


• Work-Life Balance: 25 days’ paid leave (increasing with tenure), a 1-month paid Sabbatical after 3 years, and 10 days dedicated \"educational leave.\"


• Growth: An individual learning budget to expand your skillset.


• Family Support: Childbirth/adoption bonuses


• Health and life insurance, co-sponsored Multisport cards, discounts, a referral program, 100 EUR monthly food vouchers, 40 EUR flexible benefits, and more.

Please note: This role requires the right to work in Bulgaria. We are currently not able to support visa applications or relocation for this position at this time.

About us:

SumUp is a leading financial technology company, founded in 2012 with the goal of empowering small businesses around the globe. We’re the financial partner of choice for more than 4 million merchants in over 35 markets. We collectively build, plan and fine-tune the technology that drives SumUp and empowers small businesses around the world.

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their business. With a founder's mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.