Senior Product Business Analyst

Papa John's; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Papa John’s in Atlanta is seeking a Senior Product Business Analyst to translate customer and commercial objectives into high-quality requirements for our digital ordering, loyalty, and delivery platforms. The Senior Product BA sets the standard for requirements excellence, leads stakeholder engagement at an executive level, and drives the maturity of the BA practice.

You will collaborate with product, technology, and business stakeholders to ensure alignment across the delivery lifecycle and

Responsibilities

• Lead end-to-end requirements elicitation across complex eCommerce initiatives
• Define and own epics, features, and user stories following INVEST principles — ensuring every item is traceable to a business outcome and prioritized against the critical path.
• Work with business stakeholders to Drive ruthless backlog prioritization
• Assess functional and non-functional requirements including performance, accessibility, and security considerations for consumer-facing eCommerce platforms.

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

Senior Product Business Analyst

The Senior Product Business Analyst is a strategic driver of digital delivery within our QSR eCommerce application development practice. Operating across complex digital initiatives, this role bridges business strategy and technical execution — translating customer and commercial objectives into high-quality, prioritized requirements that mobilize our engineering to deliver our digital ordering, loyalty, and delivery platforms. The Senior Product BA sets the standard for requirements excellence, leads stakeholder engagement at an executive level, and actively contributes to the maturity and capability of the broader BA community of practice.

Responsibilities | Requirements & Delivery

• Lead end-to-end requirements elicitation across complex eCommerce initiatives
• Define and own epics, features, and user stories following INVEST principles — ensuring every item is traceable to a business outcome and prioritized against the critical path.
• Work with business stakeholders to Drive ruthless backlog prioritization
• Assess functional and non-functional requirements including performance, accessibility, and security considerations for consumer-facing eCommerce platforms.

Stakeholder Management

• Lead stakeholder engagement at senior and executive levels — facilitating workshops, presenting recommendations, and influencing prioritization decisions.
• Act as the primary point of contact between product, technology, and commercial teams — ensuring alignment across the delivery lifecycle.
• Manage competing stakeholder priorities with confidence, navigating ambiguity, and escalating decisions where appropriate.
• Produce and maintain stakeholder communication plans, ensuring transparency on scope, progress, and trade-offs.

Analysis & Insight

• Analyze eCommerce performance data — conversion rates, Average ticket value, order completion, loyalty redemption — to surface opportunities and inform backlog decisions.
• Define and monitor KPIs and success metrics for digital initiatives, establishing feedback loops that connect delivery to measurable business outcomes.
• Lead post-implementation reviews and embed lessons learned into future delivery cycles.

Solution Design & Collaboration

• Collaborate closely with solution architects, engineering leads, and delivery managers to design scalable, customer-centric solutions.
• Evaluate solution options against business needs, assessi