Senior Product Analyst - Remote

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 73,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase and 401k

Job summary

UnitedHealth Group is seeking a results-driven Operations Support Associate to join Optum's Hub vendor programs within the Behavioral Health portfolio. You will help drive client implementations, vendor coordination, reporting, and issue resolution to ensure a seamless experience for clients and internal partners.

The role offers remote work from anywhere in the U.S., with in-office requirements for Minneapolis/DC-area hires.

Qualifications

• 2+ years of experience in operations, product support, healthcare, or consulting.
• Demonstrated analytical and problem-solving skills.
• Experience working with data across multiple systems (Excel, reporting tools).
• Excellent organizational and time management skills.
• Strong cross-functional communication abilities.

Responsibilities

• Serve as first point of contact for inbound client, vendor, and internal requests via email and channels.
• Triage and resolve eligibility, billing, and client configuration issues across systems.
• Escalate complex issues to Product Manager or cross-functional partners as needed.
• Track and manage issue resolution to ensure timely closure.
• Support intake and tracking of new client implementations and terminations.
• Maintain Master Client Inventory and implementation trackers.
• Coordinate with Sales, Operations, and vendor partners to ensure readiness for go-live.
• Assist with implementation troubleshooting and post-launch stabilization.
• Prepare reporting outputs for leadership and account teams.

Skills

Analytical skills

Problem-solving

Time management

Communication

Cross-functional collaboration

Tools

Excel

Salesforce

Reporting tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Join a dynamic team supporting the day-to-day operations of Optum's Hub vendor programs within the Behavioral Health portfolio. In this role, you'll help drive operational excellence across client implementations, vendor coordination, reporting, and issue resolution, helping ensure a seamless experience for clients and internal partners.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Operational Support & Issue Triage

• Serve as a first point of contact for inbound client, vendor, and internal requests via email inbox and communication channels
• Triage and resolve eligibility, billing, and client configuration issues across systems
• Escalate complex issues to Product Manager or cross-functional partners as needed
• Track and manage issue resolution to ensure timely closure
• Supports high-volume issue ownership and triage workflows across systems and teams

Client Implementation & Lifecycle Management

• Support intake and tracking of new client implementations and terminations
• Maintain and update the Master Client Inventory and implementation trackers
• Coordinate with Sales, Operations, and vendor partners to ensure readiness for go-live
• Assist with implementation troubleshooting and post-launch stabilization
• Aligns with structured, cross-functional implementation processes and ownership model

Data Management & Reporting

• Maintain critical reporting artifacts and datasets (e.g., client inventory, pipeline reporting)
• Perform data validation and reconciliation across multiple systems (e.g., BOSS, SFGO, ASTRA)
• Support recurring reporting processes and ad hoc data requests from stakeholders
• Assist in preparing reporting outputs for leadership and account teams
• Includes ongoing reporting, reconciliation, and audit activities owned within the function

Vendor Coordination & Support

• Partner with internal teams and external vendors to resolve operational issues
• Support vendor-related processes such as billing inquiries, reporting requests, and implementation follow-ups
• Assist in tracking vendor deliverables and ensuring timely completion
• Supports vendor workflows and performance-related processes

Process Improvement & Documentation

• Identify opportunities to streamline workflows and improve operational efficiency
• Maintain documentation, trackers, and job aids for standard processes
• Support process improvements related to client implementation, reporting, and issue management

Impact of the Role

• Ensuring smooth client implementations and ongoing operations
• Maintaining data accuracy and reporting integrity
• Reducing operational risk and issue resolution time
• Enabling the Product Manager to focus on strategic initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in operations, product support, healthcare, or consulting
• Demonstrated solid analytical and problem-solving skills
• Experience working with data across multiple systems or tools (Excel, reporting tools, etc.)
• Demonstrated excellent organizational and time management skills
• Demonstrated solid communication skills with ability to work cross-functionally

Preferred Qualifications:

• Experience in healthcare, benefits, or vendor management environments
• Demonstrated familiarity with client implementation or operations workflows
• Experience working with large datasets and performing reconciliations
• Exposure to tools such as Salesforce, reporting databases, or workflow platforms

Key Competencies

• Attention to Detail - Ensures data accuracy and process consistency
• Execution Focus - Manages multiple priorities in a fast-paced environment
• Collaboration - Works effectively across Sales, Operations, Product, and vendor teams
• Problem Solving - Investigates and resolves complex operational issues
• Adaptability - Handles evolving priorities and ambiguous situations

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.