Senior Product Analyst - Defined Term

Boston Scientific; California (MO); On-site; USD 75,100 - 142,600; Full time

Job summary

Boston Scientific is seeking a Senior Product Analyst in California to analyze customer complaints and collaborate with cross-functional partners. You will leverage data-driven insights to identify risks and enhance product quality across global markets.

The ideal candidate should have at least 5 years of experience in the medical device industry, a Bachelor’s degree in a relevant field, and proficiency in Microsoft Office applications. Strong communication and adaptability skills are also essential for success in this role.

Qualifications

• Minimum of 5 years’ experience in the medical device industry.
• Demonstrated ability to adapt to changing priorities.
• Working knowledge of FDA, ISO, and applicable medical device regulations.

Responsibilities

• Analyze customer complaints and identify risks and improvement areas.
• Ensure compliance with regulatory requirements for complaint handling.
• Support and lead divisional initiatives and strategic priorities.

Skills

Adaptability

Communication

Data analytics

Proficiency in Microsoft Office

Education

Bachelor’s degree in a scientific, technical, or related discipline

Job description

Additional Location(s): US-CA-Valencia; US-MN-Arden Hills

About the role

As a Senior Product Analyst in the Neuromodulation Division’s Complaint Management Center (CMC), you will analyze customer complaints, collaborate with cross‑functional partners, and use data-driven insights to identify risks, improve processes, and support critical decisions that enhance product quality and performance across global markets.

Your responsibilities

• Model a high‑quality work culture through effective communication and solution‑oriented thinking.
• Ensure compliance with U.S. and international regulatory requirements for medical device complaint handling and regulatory reporting.
• Review complaint communications to assess regulatory compliance, reportability, and potential impact on patient safety and business operations.
• Apply clinical knowledge to evaluate complaints and conduct investigations by gathering information from clinical staff, field representatives, internal stakeholders, and laboratory analyses.
• Establish regulatory reportability decisions using hazard analyses, DFMEA, investigation findings, and regulatory decision models.
• Apply appropriate coding to complaint events and collaborate with engineering, laboratory, and other internal teams to review coding and investigation outcomes.
• Compose clear written communications detailing clinical observations, investigations, product analyses, and corrective actions for physicians and other end‑user customers.
• Support and lead divisional initiatives and strategic priorities.
• Review peer work products and provide constructive feedback while identifying opportunities for process improvement.
• Use data and analytics to identify risks, opportunities, and business priorities.
• Provide concise communications and presentations to leadership regarding deliverables, timelines, and milestones.
• Influence change and align stakeholders to support decision‑making in situations with limited information.
• Apply systems‑thinking principles to identify process improvement opportunities, mitigate risk, and enhance quality system effectiveness.
• Support training activities and knowledge‑sharing initiatives across the organization.
• Identify and escalate risks appropriately, respectfully challenge assumptions when necessary, and provide recommendations to resolve issues.
• Work independently and collaboratively across functions to achieve business objectives.
• Demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures.

Qualifications

Required qualifications

• Bachelor’s degree in a scientific, technical, or related discipline.
• Minimum of 5 years’ experience in the medical device industry.
• Demonstrated ability to adapt to changing priorities and contribute effectively in a dynamic environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Working knowledge and practical application of FDA, ISO, and other applicable medical device regulations.

Preferred qualifications

• Experience supporting CAPA activities.
• Experience handling complaints for neuromodulation or implantable medical device products.
• Strong research, communication, and presentation skills.
• Strong technical writing, editing, and documentation skills.
• Ability to work independently with minimal direction or supervision.
• Experience utilizing data analytics to support quality, compliance, or business decision‑making.
• Proven ability to influence cross‑functional stakeholders and drive process improvements.
• Experience presenting recommendations and project updates to leadership audiences.

Compensation: $75,100 – $142,600 annually.

Safety‑sensitive positions, such as this role, require a prohibited substance test as a condition of employment.

Boston Scientific Corporation is an equal‑opportunity employer. All personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran status, age, mental or physical disability, genetic information, or any other protected class.