Senior Product Analyst

Surescripts; Northern (KY); Hybrid; USD 122,000 - 149,000; Full time

Benefits offered by this job

Flexible hybrid work model

Job summary

Surescripts serves the nation through simpler, trusted health information sharing to improve patient safety and quality of care. The Senior Product Analyst will assess, monitor, and optimize products, collecting data to drive enhancements and new offerings.

The role leads collaboration with product teams, stakeholders, and users, applying user-centered design and data-driven improvements to advance our product portfolio across the market.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in related, progressive roles.
• 3+ years health information technology experience (EHRs, HIEs, Public Health or Health Care Providers).
• 3+ years of experience as a Business Analyst or Product Analyst or Technical Customer Support.
• Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage).

Responsibilities

• Assessing and monitoring the performance of products in the market.
• Establishes new product metrics and optimizes and monitors existing product metrics (ex. Quality, Performance, Adoption, Utilization).
• Create and maintain reports and dashboards based on stakeholder needs.
• Initiates user research to collect data and recommend enhancements to existing product portfolio.
• Analyzes user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities.
• Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas.
• Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements.
• Clearly documents findings and recommendations for Product Manager and internal stakeholders.
• Product SME Represent the product internally across Surescripts, with customers, and externally at industry events as needed.
• Act as a liaison between internal/external stakeholders and partners.
• Product Support & Go To Market Activities Lead Pilot and Early Adopter programs ... transition to General Availability operationalization
• Develop and maintain product documentation for support teams and technical teams
• Educate internal stakeholders on product functionality, issues, updates, etc.
• Collaborate with internal and external teams to identify, diagnose and address product related issues

Skills

Product lifecycle

Data-driven decision making

Stakeholder collaboration

User research

Education

Bachelor's degree or equivalent experience

Tools

Tableau

Salesforce

Crystal Reports

SQL

Job description

Job Summary

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

The Senior Product Analyst role is responsible for assessing, monitoring, and optimizing products in the market. The incumbent collects relevant data to enhance existing products and uses this information to develop new ones. The Senior Product Analyst leads collaboration with other product teams, stakeholders, and users to improve products through user-centered design and continuous data-driven improvements.

Responsibilities

• Assessing and monitoring the performance of products in the market
• Establishes new product metrics and optimizes and monitors existing product metrics (ex. Quality, Performance, Adoption, Utilization)
• Create and maintain reports and dashboards based on stakeholder needs
• Initiates user research to collect data and recommend enhancements to existing product portfolio
• Analyze user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities
• Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas
• Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements
• Cleary documents findings and recommendations for Product Manager and internal stakeholders
• Product SME Represent the product internally across Surescripts, with customers, and externally at industry events as needed
• Act as a liaison between internal/external stakeholders and partners
• Product Support & Go To Market Activities Lead Pilot and Early Adopter programs in collaboration with Account Management and Customer Success. This includes, creating documentation, defining success criteria, gathering metrics, conducting data analysis, and transition to General Availability operationalization
• Develop and maintain product documentation for support teams and technical teams
• Educate internal stakeholders on product functionality, issues, updates, etc.
• Collaborate with internal and external teams to identify, diagnose and address product related issues

Qualifications Basic Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience in related, progressive roles
• 3+ years health information technology experience, for example: EHRs, HIEs, Public Health or Health Care Providers
• 3+ years of experience as a Business Analyst or Product Analyst or Technical Customer Support
• Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage)

Preferred Qualifications

• 2+ years of experience assessing market and customer needs for information products and services
• Experience using reporting systems (i.e. Tableau, Salesforce, Crystal Reports, etc.), including writing SQL queries
• User-Experience Design training or background
• Experience with industry standards such as NCPDP, HL7, FHIR
• Experience with Aha! for Product Management

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed . To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $121,600 - $148,600 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location. Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment Willingness to travel (<20%)

Surescripts is proud to be an Equal Employment Opportunity and Aff? We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

Surescripts recognizes the importance of fostering an environment that leverages the unique contributions of all individuals and we are committed to providing reasonable accommodations to every applicant. If you need a reasonable accommodation for any portion of the employment process, please contact us at [e-mail].

Know Your Rights: Workplace Discrimination is Illegal | Pay Transparency Surescripts participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.