Senior Process Manager - Global Order Management

Dematic Corp. (ILD-US); Grand Rapids (MI); On-site; USD 103,000 - 135,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a collaborative professional to manage cross-regional orders, coordinating requirements across global teams and manufacturing sites. You will anticipate risks, optimize material availability, and deliver on customer commitments through strong data insight and SAP-driven processes.

You’ll work with Project Management, Engineering, Manufacturing, Procurement, Planning, Quality, Logistics, and other teams to drive efficient order execution and continuous improvement across the

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in order management, supply chain, or manufacturing project delivery.
• Experience coordinating complex work across multiple teams, priorities, or locations.
• Strong problem-solving and analytical abilities to interpret data and aid decision-making.
• Clear communication across functions and organizational levels; ERP systems experience (SAP).

Responsibilities

• Lead order execution for cross-regional projects across global teams and locations.
• Coordinate priorities, schedules, material availability, and delivery requirements.
• Monitor schedules, identify risks or shortages, and coordinate actions to meet customer commitments.
• Provide updates on status, risks, priorities, and recovery plans to project teams and leaders.
• Support intercompany order processes and SAP-related regional requirements.

Skills

Order management

Supply chain

Cross-functional coordination

Data analysis

SAP

Excel

Project management

Education

Bachelor’s degree in Supply Chain/Operations/Engineering/Project Management

Tools

SAP

Excel

Business intelligence tools

Job description

Dematic is looking for a collaborative, solutions-focused professional to help drive the successful execution of complex global orders. In this role, you’ll connect teams across regions and functions, anticipate risks, solve challenges, and help ensure materials and equipment are delivered when projects need them. You’ll work across Project Management, Engineering, Manufacturing, Procurement, Planning, Quality, Logistics, and other teams. You will use data and operational insights to improve decisions and strengthen how we work globally. At Dematic and KION, our talent is key to creating the magic of supply chain solutions. As part of a global community of communities, you’ll help orchestrate intelligent logistics that power the future of commerce. Here, you can push your career forward in an environment built on collaboration, growth, and real-world impact.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $102,750 to $135,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

What You’ll Do in this Role:

• Lead order execution for cross-regional projects, coordinating requirements across global teams and manufacturing locations.
• Partner across functions to align priorities, schedules, material availability, and delivery requirements throughout the project lifecycle.
• Monitor order and project schedules, identify potential risks or shortages, and coordinate actions to keep customer commitments on track.
• Facilitate solutions when priorities compete, including material allocation, scheduling, and other issues that impact multiple projects or regions.
• Provide clear, actionable updates on order status, risks, priorities, and recovery plans to project teams and business leaders.
• Support intercompany order processes and help teams navigate regional requirements, system dependencies, and SAP environments.
• Use SAP, Excel, and business intelligence tools to analyze order status, lead times, shortages, risks, and performance trends.
• Work alongside global teams to optimize processes, lead-time planning, data quality, and approaches to working, including support for new products, manufacturing transitions, and business transformation initiatives.
• Share knowledge and guidelines across teams, helping develop scalable and consistent approaches to global order management.

What We Are Looking For:

• Bachelor’s degree in Supply Chain, Operations, Business, Engineering, Project Management, or a similar area, or equivalent experience.
• Experience in order management, supply chain, materials management, manufacturing, project delivery, operations, or a related area.
• Experience coordinating complex work across multiple teams, priorities, or locations.
• Strong problem-solving and analytical abilities with the capacity to interpret data to recognize risks and aid in decision‑making.
• Ability to communicate complex information clearly and work effectively with collaborators across functions and organizational levels.
• Experience with ERP systems such as SAP and working knowledge of Excel; exposure to business intelligence or reporting tools is helpful.
• Ability to work through changing priorities, bring structure to ambiguous situations, and move work forward collaboratively.
• Experience finding opportunities to improve processes, systems, or ways of working.
• A collaborative approach with the ability to influence outcomes and build alignment across teams.

#LI-JR1

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions.