Senior Process Improvement Professional

Humana; Oregon; Hybrid; USD 78,000 - 108,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Job summary

Humana is seeking a Senior Process Improvement Professional to analyze and measure the effectiveness of business processes and develop sustainable improvements. The role involves moderately to complex issues requiring in-depth evaluation of data and benchmarks against industry best practices.

The position supports remote work from Kentucky with occasional travel to Louisville and other Humana offices. A Master’s in social work or related field plus relevant experience is required, with RN or LSW

Qualifications

• Master's degree in social work or related health and human services with 1 year professional case management experience.
• Licensed Professional (LSW) in Kentucky or ability to obtain.
• Licensed Registered Nurse in Kentucky or ability to obtain RN with 1 year case management experience.
• 3+ years of technical experience in re-engineering process improvements and root-cause analysis.
• Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint, and Power BI.
• Strong presentation skills and ability to communicate with all levels.
• Experience writing new process initiatives with proven results.

Responsibilities

• Collects and analyzes process data to initiate and recommend improvements for safety, productivity, and cost.
• Determine how new information technologies can support re-engineering business processes.
• May specialize in benchmarking, process analysis, change management, and process-driven systems requirements.
• Influence department strategy and make decisions on moderately complex to complex issues with minimal direction.
• Exercise substantial latitude in determining objectives and approaches to assignments.

Skills

Strong presentation skills

Communication with all levels

Problem solving

Education

Master's degree in social work or related health/human services

Licensed Professional (LSW) in Kentucky

Bachelor's in Nursing (RN) in Kentucky

Tools

Power BI

Word

Excel

PowerPoint

Job description

Become a part of our caring communityThe Senior Process Improvement Professional analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data.

• Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
• Determines how new information technologies can support re-engineering business
• May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements.
• Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
• Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

• Licensed Professional (LSW) in the state of Kentucky OR ability to obtain, Master's degree from an accredited university or college in social work, psychology or related health and human services area with a minimum of one, (1) year professional experience in case management.
• Licensed Registered Nurse in the state of Kentucky OR ability to obtain, Bachelor's of Nursing degree, with a minimum of one, (1) year professional experience working in case management.
• Minimum 3 years of technical experience re-engineering process improvements to include root cause analysis, collaboration with product teams, communicating business need requirements, surveys.
• Intermediate knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Power BI.
• Strong presentation skills using PowerPoint and ability to communicate with all levels.
• Experience writing new process initiatives with proven results.

Preferred Qualifications

• Process mapping experience, Lucid
• Lean/Six Sigma Green/Black Belt certification
• MBA.

Additional Information

Workstyle: Remote work at HomeLocation: Must reside in Kentucky or a contiguous state with the ability to travel to Louisville, Kentucky office once a quarterSchedule: Office hours are 8AM and 5PM Eastern Time, Monday - FridayTravel: Less than 5% as business needs Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours 40Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$78,400 - $107,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.